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Beginner

show tech-support details failing due to standby controller not in HA mode

 

Hello! I tried to download a show tech-support details, and it failed saying that the standby controller was not in HA mode. Any ideas on how to solve this issue so that I can generate and save the logs for this switch?

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Hall of Fame Community Legend

Can you post the output to

Can you post the output to the WLC CLI command of "sh red summary"?

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Beginner

Thanks for getting to me on

Thanks for getting to me on this Leo. I actually have been researching and I think the problems being experienced are related to a known Cisco bug that has a dplug for it. I'll keep you posted.

Beginner

It was indeed 2 Cisco bugs--

It was indeed 2 Cisco bugs-- CSCuc85584 and then CSCue91565. Dplugs for both were performed and the copy run start became functional along with the redundant supervisor coming out of Powered-up and into HA-standby. Perfect. Thank you.

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