System attendant not working with new phone

[craign1143]

I swapped out a 7945 with a 7965.   I set the proper attendant console user and password, and selected the MAC address for the new phone but I still get an error message as follows

Your administrator must associate the phone with a valid application user.   what am I missing?  

Craig N

[Amjad Abdullah]

Craig:

I suggest you move your thread to the voice forums. You may move the thread from the right pane.

Regards,

Amjad

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[Abhishek Abhishek]

Hello,

As per your query i can suggest you the following solution-

In order to resolve this issue, make sure the Attendant Phone is associated with the users ac and acdeviceauthenticationuser, and restart the CTI Manager and Cisco CallManager Attendant Console Server services.

Hope this will help you.