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Beginner

Unable to Upgrade Aironet Access Point in Mobility Express Mode

Currently an 1815i of mine runs 8.5.140.0. It is a single AP in Mobility Express mode and I cannot upgrade it to 8.5.151.0. When I attempt to upgrade it I receive an error in the CLI:

 

"Transfer download start command NOT issued OR filetype NOT ap-image
Cannot ABORT Download!!"

 

I also see an error in the logs of the controller:

 

*TransferTask: Oct 13 11:05:06.490: %UPDATE-2-MOUNT_FAILED: updcode.c:14237 Failed to umount /mnt/images error:2 No such file or directory.

 

I have reset the AP twice using the mode button but the error continues. Anything else I should try?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Beginner

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

All of a sudden TFTP started working... So transient bug I would have to guess, I haven't made any changes. Oh well. 

View solution in original post

10 REPLIES 10
Rising star

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

Have you tried the upgrade via the webUI?

Have you ensured that the file you have is the ME image?

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Beginner

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

I have tried using the web interface with HTTP, Cisco.com, and TFTP to no avail. I did make sure this is the correct ME image, not the LWAPP conversion image. The name for 1815i is ap1g5
Rising star

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

did you try this image:

AIR-AP1815-K9-ME-8-5-151-0.zip

https://software.cisco.com/download/home/286306794/type/286289839/release/8.5.151.0

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Beginner

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

Correct, and the hash of the ZIP file matches.
Rising star

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

can you share a show version from the CLI of the AP

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Beginner

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2019.10.13 19:41:28 =~=~=~=~=~=~=~=~=~=~=~=
show ver
Restricted Rights Legend

Use, duplication, or disclosure by the Government is subject to
restrictions as set forth in subparagraph (c) of the Commercial
Computer Software - Restricted Rights clause at FAR sec. 52.227-19 and
subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
--More--


If you require further assistance please contact us by sending email to
export@cisco.com.

This product contains some software licensed under the
"GNU General Public License, version 2" provided with
ABSOLUTELY NO WARRANTY under the terms of
"GNU General Public License, version 2", available here:
http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

This product contains some software licensed under the
"GNU Library General Public License, version 2" provided
with ABSOLUTELY NO WARRANTY under the terms of "GNU Library
General Public License, version 2", available here:
http://www.gnu.org/licenses/old-licenses/lgpl-2.0.html

This product contains some software licensed under the
"GNU Lesser General Public License, version 2.1" provided
with ABSOLUTELY NO WARRANTY under the terms of "GNU Lesser
General Public License, version 2.1", available here:
http://www.gnu.org/licenses/old-licenses/lgpl-2.1.html

This product contains some software licensed under the
--More--

"GNU General Public License, version 3" provided with
ABSOLUTELY NO WARRANTY under the terms of
"GNU General Public License, Version 3", available here:
http://www.gnu.org/licenses/gpl.html.

This product contains some software licensed under the
"GNU Affero General Public License, version 3" provided
with ABSOLUTELY NO WARRANTY under the terms of
"GNU Affero General Public License, version 3", available here:
http://www.gnu.org/licenses/agpl-3.0.html.

Cisco AP Software, (ap1g5), C1815, RELEASE SOFTWARE
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2015 by Cisco Systems, Inc.
Compiled Sun Nov 25 05:46:50 PST 2018

ROM: Bootstrap program is U-Boot boot loader
BOOTLDR: U-Boot boot loader Version 36

AP uptime is 0 days, 4 hours, 32 minutes
Last reload time : Sun Oct 13 00:31:07 UTC 2019
Last reload reason : unknown

--More--

cisco AIR-AP1815I-B-K9 ARMv7 Processor rev 5 (v7l) with 1016204/541652K bytes of memory.
Processor board ID FCW2134N83P
AP Running Image : 8.5.140.0
Primary Boot Image : 8.5.140.0
Backup Boot Image : 8.5.131.0
AP Image type : MOBILITY EXPRESS IMAGE
AP Configuration : MOBILITY EXPRESS CAPABLE
1 Gigabit Ethernet interfaces
2 802.11 Radios
Radio FW version : 1fdd5a71aaea29d5ce69b095bba594c5
NSS FW version : not available

Base ethernet MAC Address : 70:70:8B:B5:84:60
Part Number : 0-0000-00
PCA Assembly Number : 074-105850-02
PCA Revision Number : 0
PCB Serial Number : FOC21334LV1
Top Assembly Part Number : 074-114244-02
Top Assembly Serial Number : FCW2134N83P
Top Revision Number : B0
Product/Model Number : AIR-AP1815I-B-K9

--More--



AP#
Rising star

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

ok the AP is defiantly ME

 

Have you looked at this video on upgrading from the WebUI?

https://www.youtube.com/watch?v=X9GRWbsVAT4

 

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This video is to demonstrate Software Update on Mobility Express from WebUI.This video relates to AireOS 8.1.131.0 on Mobility Express.
Beginner

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

I have now, I should be doing both HTTP and TFTP transfer attempts correctly. Not sure if there's a bug with the current version but that's what it feels like.
VIP Advocate

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

Please try with console again. Can you output all the steps you do and the messages you receive?
Beginner

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

All of a sudden TFTP started working... So transient bug I would have to guess, I haven't made any changes. Oh well. 

View solution in original post

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