08-17-2015 05:29 AM - edited 07-05-2021 03:47 AM
Hello Team,
Good Day!!!!!
We have 5508 controller with the IOS version 8.0.115.0.
I have been reported by the end users that they are getting disconnected from the wireless. and this is happening on the random basis.
this issue is reported only 1-2 times in 15-20 days and this issue is with random user. It is showing connected but no internet access. Then user has to disconnect and connect again then it works fine. There's also an yellow mark shown near network connection.
Its like the user getting disconnected today will work fine tomorrow without any issue.
I have check the logs but couldn't find anything related to authentication or session issue.
I have also the drivers and found that the drivers are up to date...(just to start with troubleshooting).
Pls let me know how to deal with this issue.
Thanks in advance
08-18-2015 12:41 AM
Please describe how the wireless AP is setup.
What models of APs?
CleanAir?
Co-Channel interference?
What kind of wireless clients? Apple? Tablets? SmartPhones?
08-28-2015 04:05 AM
08-28-2015 06:22 PM
The attachment is useless because 1242 doesn't support CleanAir.
What firmware is the controller running on and what country is the APs installed in?
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