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Beginner

WLC 2504 and 3502I AP

Hi, we have a 2504 WLC and 8 352l AP. All AP are working and can be seen in the WLC except 1. It can grab an ip address but cannot see on the WLC. the show ap join...only shows that it is trying to join but no error indicated. A debug capwap events didn't show the ip add. Any help on where to troubleshoot pls?

Thanks

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Hall of Fame Community Legend

WLC 2504 and 3502I AP

Post the output to the following commands:

1.  WLC:  sh sysinfo;

2.  WAP:  sh version; and

3.  WAP:  sh inventory

Beginner

WLC 2504 and 3502I AP

So all other WAP are registering except for this one! thanks

From WLC:

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.2.103.0
Bootloader Version............................... 1.0.16
Field Recovery Image Version..................... 1.0.0
Firmware Version................................. PIC 16.0


Build Type....................................... DATA + WPS

System Name...................................... r1-aucbr-ma12-11-wlc-01
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1279
IP Address....................................... 10.200.192.4
Last Reset....................................... Power on reset
System Up Time................................... 0 days 16 hrs 42 mins 33 secs
System Timezone Location......................... (GMT+10:00) Sydney, Melbourne, Canberra

Configured Country............................... AU  - Australia
Operating Environment............................ Commercial (0 to 40 C)

--More-- or (q)uit
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +28 C
External Temperature............................. +33 C
Fan Status....................................... 3900 rpm

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 3
Number of Active Clients......................... 21

Burned-in MAC Address............................ 20:3A:07:67:FC:C0
Maximum number of APs supported.................. 15

(Cisco Controller) >

from WAP:

P6073.5ca8.8b9f#sho inventory
NAME: "AP3500", DESCR: "Cisco Aironet 3500 Series (IEEE 802.11n) Access Point"
PID: AIR-CAP3502I-N-K9 , VID: V02, SN: FGL1633S1K2

AP6073.5ca8.8b9f#sho version
Cisco IOS Software, C3500 Software (AP3G1-K9W8-M), Version 12.4(25e)JA, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Fri 27-Jan-12 21:51 by prod_rel_team

ROM: Bootstrap program is C3500 boot loader
BOOTLDR: C3500 Boot Loader (AP3G1-BOOT-M) Version 12.4(23c)JA5, RELEASE SOFTWARE (fc1)

AP6073.5ca8.8b9f uptime is 4 hours, 10 minutes
System returned to ROM by reload
System image file is "flash:/ap3g1-k9w8-mx.124-25e.JA/ap3g1-k9w8-mx.124-25e.JA"

Hall of Fame Community Legend

WLC 2504 and 3502I AP

So far so good.  Do you have the bootup process, as requested by Scott (below)?

Hall of Fame Master

Re: WLC 2504 and 3502I AP

Also attach the boot up process from the console of the AP.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
Beginner

Re: WLC 2504 and 3502I AP

All sorted out, found that this WAP is joining into other remote controller. It's strange cause this is new and plug into the same vlan as its local WLC. Should it broadcast on it's Vlan only before going into other vlan to find other WLC?

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Hall of Fame Master

Re: WLC 2504 and 3502I AP

Well it will but if you have option 43 or even DNS to point to another WLC the AP might join that WLC. That is why you always console into the AP to look at the output. That would of shown you how the device found the other WLC.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
Highlighted
Beginner

Re: WLC 2504 and 3502I AP

well yeah, i have option 43 locally and on the remote sites but why it would go to the remote sites? strange! Anyway, yeah have found it by AP console. Thnx

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