If any test fails, then ask for a hardware replacement of the 792x phone
Reset the phone to factory default and reconfigure the phone to access the local network - if the audio problems persist, and if other phones in the same location work fine, then ask for a hardware replacement of the 792x phone
7. 792x Headset Issues
If the 792x has headset issues, test the headset by disconnecting and re-inserting the headset, then attempt to make a call
If the test fails and the headset works with another 792x phone, then ask for a hardware replacement of the 792x phone
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