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The "DOT11-4-CANT_ASSOC: Cannot associate: [chars]" error message appears

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Core Issue

The DOT11-4-CANT_ASSOC: Cannot associate: [chars] error message appears because the unit cannot establish a connection to a parent access point (AP) for the reason displayed in the error message.

Resolution

Check for these basic configurations:

  • Channel number

  • Authentication issues, such as Wired Equivalent Privacy (WEP), WiFi Protected Access (WPA) , or Extensible Authentication Protocol (EAP) Authentication, if configured

  • Service Set Identifier (SSID) mismatch

If these configurations are fine, check for these:

  • Data Rates

  • Power Settings

The wireless client cannot associate to the access point

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