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- WISM2 goes down for 6 minutes every 12 hours
WISM2 goes down for 6 minutes every 12 hours
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12-18-2013
06:01 AM
edited on:
11-18-2020
03:05 AM
- Introduction
- Problem Category
- Problem Subcategory
- Software Version
- Hardware
- Problem Description
- Logs
- Cause
- Open caveats in the 7.3.112.0 controller software release
- Resolution
- Duplicate Bug Information
- Update
Introduction
In the document Cisco HTTS Wireless engineer "Victor Vasantha Kumar" has explained issue about "WISM2 goes down for 6 minutes every 12 hours".
Problem Category
Wireless
Problem Subcategory
Wireless Services Module 2 (WS-SVC-WISM2)
Software Version
version 7.4.100.60
Hardware
Wireless LAN - WS-SVC-WISM2
Problem Description
Since a few months, we have 4 WISM2 running in AP SSO Mode pairs. On both pairs we have the problem, that the secondary WISM goes down for 6 minutes every 12 hours.
Logs
003252: Sep 16 13:44:41.643 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003253: Sep 16 13:51:13.894 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003254: Sep 17 01:45:10.816 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003255: Sep 17 01:51:43.063 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003256: Sep 17 13:45:39.981 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003257: Sep 17 13:52:12.224 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003258: Sep 18 01:46:09.121 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003259: Sep 18 01:52:41.368 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003260: Sep 18 13:46:38.369 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003261: Sep 18 13:53:10.620 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003262: Sep 19 01:47:07.518 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003263: Sep 19 01:53:39.761 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003264: Sep 19 13:47:36.702 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003265: Sep 19 13:54:08.945 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003267: Sep 20 01:48:05.865 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003268: Sep 20 01:54:38.112 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003269: Sep 20 13:48:35.016 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003270: Sep 20 13:55:07.259 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003271: Sep 21 01:49:04.170 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003272: Sep 21 01:55:36.417 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003273: Sep 21 13:49:33.403 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003274: Sep 21 13:56:05.646 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003275: Sep 22 13:50:31.728 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003276: Sep 22 13:57:03.975 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003277: Sep 23 01:51:00.918 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003278: Sep 23 01:57:33.161 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003279: Sep 23 13:51:30.092 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003280: Sep 23 13:58:02.335 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003282: Sep 24 01:51:59.244 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003283: Sep 24 01:58:31.487 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003284: Sep 24 13:52:28.459 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003285: Sep 24 13:59:00.706 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003286: Sep 25 01:52:57.624 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003287: Sep 25 01:59:29.911 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003288: Sep 25 13:53:26.850 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003289: Sep 25 13:59:59.097 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003291: Sep 26 01:53:56.058 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003292: Sep 26 02:00:28.301 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003293: Sep 26 13:54:25.212 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003294: Sep 26 14:00:57.455 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003295: Sep 27 01:54:54.417 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003296: Sep 27 02:01:26.668 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003297: Sep 27 13:55:23.582 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003298: Sep 27 14:01:55.825 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003299: Sep 28 01:55:52.828 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003300: Sep 28 02:02:25.023 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003301: Sep 28 13:56:21.943 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003302: Sep 28 14:02:54.186 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003303: Sep 29 01:56:51.100 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003304: Sep 29 02:03:23.343 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003305: Sep 29 13:57:20.263 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003306: Sep 29 14:03:52.506 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003307: Sep 30 01:57:49.441 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003308: Sep 30 02:04:21.684 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003309: Sep 30 13:58:18.596 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003310: Sep 30 14:04:50.847 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003311: Oct 1 01:58:47.745 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003312: Oct 1 02:05:19.988 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003313: Oct 1 13:59:16.897 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003314: Oct 1 14:05:49.148 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003315: Oct 2 01:59:46.114 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003316: Oct 2 02:06:18.361 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003317: Oct 2 14:00:15.297 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003318: Oct 2 14:06:47.540 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003319: Oct 3 02:00:44.455 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003320: Oct 3 02:07:16.706 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003321: Oct 3 14:01:13.658 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003322: Oct 3 14:07:45.905 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003323: Oct 4 02:01:42.803 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003324: Oct 4 02:08:15.046 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up
Cause
WISM goes down for 6 minutes every 12 hours. ( SW : 7.4.100.60 )
003252: Sep 16 13:44:41.643 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003253: Sep 16 13:51:13.894 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003254: Sep 17 01:45:10.816 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003255: Sep 17 01:51:43.063 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003256: Sep 17 13:45:39.981 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003257: Sep 17 13:52:12.224 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up 003258: Sep 18 01:46:09.121 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Down 003259: Sep 18 01:52:41.368 ncc: %WiSM-5-STATE: Controller 1 in slot 2 is Oper-Up
Open caveats in the 7.3.112.0 controller software release
Symptom: Error messages indicating duplicate IP addresses of the service port for WiSM2 in an HA setup. Workaround: None. |
Resolution
BUG ID : CSCuc52952
Resolution : Upgrade to 7.4.110.0
75Dup service ip add error messages on 6500 for WiSM2 in HA setup
Symptom:
Error messages on the 6500 indicating dup ip addresses of the service port for wism2's in HA setup
Conditions:
WiSM-SW1-5-DUP_SRVC_IP Service IP 10.6.1.4 of Controller 35/1 is same as Controller 19/1
WiSM-SW1-5-DUP_SRVC_IP Service IP 10.6.1.4 of Controller 35/1 is same as Controller 19/1
Workaround:
n/a
More Info:
Although this bug is marked as Fixed-in 7.4.100.60, in fact its symptoms still occur. Track CSCuf30551 for the real fix.
Known Affected Releases: |
- 7.3(101.0)
- 7.5(1.14)
- 7.5(1.64)
- 7.4(100.60)
Known Fixed Releases: |
- 8.0(50.33)
- 8.0(50.34)
- 8.0(50.32)
- 7.4(100.1)
- 7.4(100.60)
- 7.5(90.10)
- 7.6(0.4)
- 7.4(100.201)
- 7.4(100.115)
- 7.6(1.42)
- 7.5(102.0)
- 7.4(110.0)
- 7.5(90.152)
- 7.4(100.204)
Duplicate Bug Information
HA:WiSM-5-DUP_SRVC_IP seen on SUP when Serv IP is not updated correctly.
CSCuf30551
Symptom:
It is observed that when the service port IP address is not updated in SUP, the supervisor keeps giving the error:
*Mar 14 08:34:41.966: %WiSM-5-DUP_SRVC_IP: Service IP a.b.c.d of Controller 33/1 is same as Controller 17/1
*Mar 14 08:35:21.966: %WiSM-5-DUP_SRVC_IP: Service IP a.b.c.d of Controller 33/1 is same as Controller 17/1
This error is seen when the service IP of one of the module is not updated
In the WISMs the service port IP addresses are different
Conditions:
Unknown yet
Workaround:
n/a
Update
According to Cisco 5500 Series Wireless Controllers release Notes for Cisco Wireless LAN Controllers and Lightweight Access Points for Release 7.4.100.60
Resolved Caveats
CSCuc52952 - 75 DUP service IP address error messages seen on 6500 for WiSM2 in H setup
Lists the caveats that are resolved in the 7.4.100.60 controller software release.
- Tags:
- 1000
- 1040
- 1100
- 1100_ap
- 1100_lap
- 1130_AG
- 1130_ap
- 1130_lap
- 1140
- 1140_ap
- 1140_lap
- 1200
- 1200_ap
- 1200_lap
- 1230_AG
- 1230_ap
- 1230_lap
- 1240_AG
- 1240_ap
- 1240_lap
- 1250
- 1250_ap
- 1250_lap
- 1260
- 1300
- 1300_bridge
- 1400
- 1400_bridge
- 1500
- 1500_map
- 1520
- 1550
- 1600
- 2000_wlc
- 2100_wlc
- 2500
- 2600
- 3300_Series_Mobility_Services_Engine
- 340_ap
- 3500
- 350_ap
- 3600
- 3750_wlc
- 4400_wlc
- 500_lap
- 5500
- 5500_wlc
- 5505
- 5508
- 5700
- 600_Series OfficeExtend_AP
- 7900_ip_phone
- 802.11a
- 802.11b
- 802.11g
- 8500
- aaa
- active_directory
- air_cb21ag
- aironet
- aironet_antennas
- ap
- autonomous
- cisco_prime_ncs
- eap
- eap_fast
- hwic_ap
- lap
- leap
- lwapp
- ncs
- peap
- prime
- Prime_Network_Control_System
- radio
- radius
- roaming
- ssid
- tacacs
- virtual_wireless_controller
- wcs
- wgb
- wireless_lan_controller
- wireless_lan_controllers
- wism
- wlan
- wlc
- wlc_5500
- wlc_5508
- wlcm
- wlse
- wlsm
- wpa
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