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Cisco Community Designated VIP Class of 2020

Cisco Unified Wireless and Cisco Unified Access


With Richard Hamby, Patrick Croak and Nicholas Tate 

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Welcome to the Cisco Support Community Ask the Expert conversation. Learn from Cisco experts Richard Hamby, Patrick Croak, and Nicholas how to configurre, troubleshooot and design your network using Cisco Unified Wireless and Next Generation Unified Access Wireless. The Next Generation Unified Access Wireless includes the new IOS-based wireless features on the Cisco Catalyst Swtiches 3850 and 5760. You can ask questions about the Cisco Wireless portfolio of controllers, access points, and latest WLAN features. 

Richard Hamby is a technical support engineer in the Cisco Technical Assistance Center in Richardson, Texas. He is an expert in wireless products that include the Cisco Unified Wireless Network and the new Unified Access Wireless products. Prior to his current position, Hamby was a customer support engineer with the authentication-authorization-accounting team supporting Cisco identity management solutions..

Patrick Croak is a technical leader for the global wireless support team at the Cisco Technical Assistance Center, responsible for solving complex and challenging enterprise wireless issues. He also works closely with the Wireless Business Unit and Account teams for product development and innovation. He has more than seven years of experience working at Cisco. Croak holds CCIE certification (#34712)  in wireless and a bachelor’s degree in computer engineering from the University of Wisconsin. 

Nicholas Tate is a senior customer support engineer in the global technical assistance center supporting wireless technologies, where he works on complex wireless enterprise issues. He has published numerous wireless documents to and the Cisco Support Community. Tate has been with working at Cisco since 2011 and holds a degree in information computer technologies from East Carolina University. 

Remember to use the rating system to let Richard, Patrick, and Nicholas know if you have received an adequate response.

They might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Wireless sub-community, Getting Started with Wireless discussion forum shortly after the event.

This event lasts through June 14, 2013.. Visit this forum often to view responses to your questions and the questions of other community members.

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