3802i waiting for uplink IP address and reachable default gateway

[chisss]

Hello,

I'm trying to configure these new 3802s we got but when I plug them in, all I keep getting is "waiting for uplink IP address and reachable default gateway"

When i do capwap ap ip address and type the ip, subnet and default gateway or just IP and subnet I get "Error: invalid ip/netmask/gateway config." nothing takes. 

Any suggestions? the current VLAN doesn't assign IPs via DHCP and that's how we have all other APs (again these 3802s are new to us) 

AP Running Image     : 8.2.151.0

Thanks

[chisss]

How do I do that? Never had to do it.

[Leo Laohoo]

Cisco Mobility Express Deployment Guide

Converting from CAPWAP Lightweight AP to Cisco Mobility Express Software

Here's an important "gotcha":  Mobility Express is a "work in progress".  So use it with caution.  The software is meant to be at par with a regular WLC but it's not there yet.  Not even 80%.

[chisss]

Thank you! I'll give it a shot and see

[Sean Haynes]

I have a very similar issue - had to set the IP manually via CLI then it works - pain in the rear.
https://supportforums.cisco.com/t5/other-wireless-mobility-subjects/2820i-ap-5508-wlcs-dhcp-relay-dhcp-not-working/m-p/3335659#M82726

[Binish]

Hi All,

I am running on code 8.3.133.0  and seeing the same error on few of the access point models AP3802i

"waiting for uplink IP address and reachable default gateway"

-- Binish

[MumoP]

I am running code 8.5.120.0 and also have the same issue with AP3802e.

--Peter

[Leo Laohoo]

Raise a TAC Case and get TAC to re-flash the firmware.

[Rasika Nayanajith]

Check this Feild Notice & I am sure your AP affected. There is a serial number validation tool in that page, that you can use to verify your AP hitting that issue.

If you have multiple APs, there is a form you can filled & get them RMA rather fix it manually one by one.

https://www.cisco.com/c/en/us/support/docs/field-notices/701/fn70143.html

If it is one or two APs, you can work with TAC to get it fix.

HTH

Rasika

*** Pls rate all useful responses ***

[Mike Pennycook]

Hi Rasika,

Thanks for the useful info. We have a batch of 2802 APs, are you aware of a field notice for them?

Thanks!
Shams

[Leo Laohoo]

This field notice is only for the 3800.

[Mike Pennycook]

Ah ok, I ask as we are hitting this bug on a new batch of 2802s..

[Scott Fella]

Mike,

It’s best to open a TAC case if you believe it’s a bug. That way the bug is gets filed. If the workaround for the 3800’s doesn’t work, then it’s a different issue.

[MumoP]

Hi All,

I raised TAC and issue was resolved. It indeed was the bug.

Thanks a lot.

Peter

[Mike Pennycook]

What was the fix?

[Leo Laohoo]

Contact TAC and they can upload a firmware via console.