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Beginner

AIR-AP1832i-E-K9 NOT JOINING CONTROLLER 2504

Dear Cisco Community,

I have deployed 2 APs of model AIR-AP1832i-E-K9 on a client network but the Aps are not joining the controller. WLC Model is 2504 and Software version: 8.0.121.0

DHCP is enabled on the network as well as option 43. WLC is reacheable when i ping its ip add from the AP.

 

I also tried to configure wlc ip address on the APs, but it did not work.

 

AP port config on the switch:

interface FastEthernet0/16
switchport access vlan 100
switchport voice vlan 101
spanning-tree portfast
!

Attached is the AP output.

 

7 REPLIES 7
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Re: AIR-AP1832i-E-K9 NOT JOINING CONTROLLER 2504

Hi @Tosin Ola 

You need to update your WLC at least at 8.1.22. Go for a upper version, check the last stable version for you WLC.

For more reference check this link.

https://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html

Highlighted
Beginner

Re: AIR-AP1832i-E-K9 NOT JOINING CONTROLLER 2504

@daniel: Is there any other workaround apart from updating wlc?

I can only ping the controller from the network switch not from AP.

AP connection to controller is not reachable

Highlighted

Re: AIR-AP1832i-E-K9 NOT JOINING CONTROLLER 2504

Hi @Tosin Ola 

Actually you need to update the WLC not the APs, the matrix shows you the minimun version, so if you can reach your 2504 you can update.

Highlighted
Beginner

Re: AIR-AP1832i-E-K9 NOT JOINING CONTROLLER 2504

Please the version of our AP (AIR-AP1832i-E-K9 ) is 8.5.140.0 and 

WLC 2504 version is 8.0.121.0

My question is which version of wlc will i upgarde to 

1) that will work with my access Points (AIR-AP1832i-E-K9)

2) Also work with existing APs on the network of 1700 and 2600 series 

I will appreciate your response.

 

Thanks in advance

Highlighted
Cisco Employee

Re: AIR-AP1832i-E-K9 NOT JOINING CONTROLLER 2504

Hello,

 

I would recommend to go to 8.5 train code. 

Here a document you can use to select the code: 

You can check AP models compatibility with code in the next link

Saludos,
Rafael - TAC
Highlighted
Beginner

Re: AIR-AP1832i-E-K9 NOT JOINING CONTROLLER 2504

Please what are the step by step I will take in upgrading controller to 8.5.161.0 kindly assist as this is my first time in upgrading controller.

Highlighted
Hall of Fame Master

Re: AIR-AP1832i-E-K9 NOT JOINING CONTROLLER 2504

Please look at the wireless matrix guide. This will show you what version and hardware is compatible.

https://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html
-Scott
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