Can't access Prime 1.3 CLI

[Joseph Widowski]

Trying to access a Cisco Prime 1.3 VA via CLI, but not having any luck.  Working with a customer who does not remember the original "admin" user created at setup.  I can access the root shell with the root user (have that user info :))

I have also tried creating a new user with "admin" privilages but still cannot access CLI.  Is there something I'm missing, or am I out of luck because I don't have the original "admin" user info created at setup?

[Naveen Kumar]

try these:

Recovering Prime Infrastructure Password:

http://www.cisco.com/c/en/us/td/docs/wireless/prime_infrastructure/1-3/configuration/guide/pi_13_cg/tasks.html#wp1216240

[Joseph Widowski]

Thank you for reply, but I don't have the password  for the 'admin' user to access the CLI.  I have 'root' access, but that does not help.