Cisco Prime WLC mismatch due to expired guest voucher

[benediktdiehl]

Hi Cisco Community,

a customer of mine likes to administrate his guest vouchers via lobby ambassador accounts on Cisco Prime.

Unfortunately if one of these Guest Vouchers expires Cisco Prime shows up an Audit Mismatch because this Voucher isnt present at the Controller but still present at Cisco Prime.

I have already tried to execute the Background Task -> Guest Accounts Sync manually but this doesnt solve the issue.

I will add some Screenshots for explanation.

1. I deploy the guest voucher to our WLC´s

2. The guest voucher is visible at the controllers security configuration tab.

3. The guest voucher reaches its validity period and disapears from all the controllers.

4.Then only one controller shows up a configuration mismatch.

After executing the Background Task -> Guest Accounts Sync manually this voucher will be shown as "Expired"

But the mismatch still remain between Controller and PI

Why is this happening and why does it happen only at one of the controllers??

How am I able to fix this issue?

Thanks for your support

regards

Benedikt

[benediktdiehl]

Does no one have an Idea?

[Scott Fella]

Since it has been a while, you might be better off opening a TAC case.  If PI doesn't get the config refreshed from the WLC, thats when you get the error your showing.  So maybe run the background task just on that one WLC and see if it fails or you get an error.

Thanks,

Scott

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