03-28-2019 08:10 AM - edited 07-05-2021 10:09 AM
Hello
from time to time clients EAP cannot connect to three or four points out of 100. At the same time, clients WPA2/PSK can connect to the same points. After the reboot of the problem points, the connection is restored.
On the rest of the points both types of clients (EAP and PSK) work stably.
Additions - output debug on LAP
LAP#debug authentication interface apr1v3 all
% Authentication process for interface apr1v3 not started.
Additions from answers below
1. first there were 1261, then 2602, now 2802. AP Mode Flexconnect. All model points have the same problem.
2. show wlan (WLAN id) "show wlan.txt" - below
3. WLC - 5520, 8.3.141. (two 5520 HA). show sysinfo.txt - below.
4. users sit in the room under the point - roaming should not be
5. debug client <mac address> - not yet, but I will do the next accident.
03-28-2019 10:29 AM
Dear,
which kind of access point are installed on your infrastructure?
which is the model of WLC and firmware?
03-28-2019 04:31 PM
Also provide:
show wlan (WLAN id)
03-28-2019 11:48 PM - edited 03-28-2019 11:52 PM
03-28-2019 03:33 PM
Is this the clients wont roam to those APs when using EAP auth?
Can you confirm the APs are advertising the EPA SSID?
Are they attempting to associate or not at all?
Can you run the following command:
debug client <mac address>
for one of the clients not connecting to the APs and share
Also provide:
WLC Model, code version: show sysinfo
AP model
03-29-2019 12:00 AM
Is this the clients wont roam to those APs when using EAP auth? - customers sit on the same spot. RCCI of the neighboring point is approximately -70-80, but in the next room there may be problems with local users.
Can you confirm the APs are advertising the EPA SSID? - confirm, all points are configured by the same group of points
Are they attempting to associate or not at all?
Can you run the following command:
debug client <mac address> - not yet, but I will do the next accident.
for one of the clients not connecting to the APs and share
Also provide:
WLC Model (two 5520 HA), code version: show sysinfo - show sysinfo.txt
AP model - answer above
03-29-2019 06:38 AM
03-29-2019 06:49 AM
did now
FT Over-The-DS mode........................ Disabled
waiting for a repeat of the accident
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: