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Beginner

Laptops can't connect to SSID enabled with security

I have a very weird issue with a specific office. My users are not able to connect to my corporate SSID.

 

Wireshark shows that there is no communication between AP and laptop with security turned on

Laptop works fine connecting to my guest account with security enabled

Remove security - set SSID to open - works fine no problem

I'm not having issue any where else on my network.

 

I've been working with Cisco for over a week - no progress ... any ideas

 

Thanks in advanced

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VIP Advisor

Re: Laptops can't connect to SSID enabled with security

Hi

 run debug client while trying to connect and share the output. It seems to me a authentication problem. Which authentication method do you have in you Corporate SSID? 

 

 

 

-If I helped you somehow, please, rate it as useful.-

Beginner

Re: Laptops can't connect to SSID enabled with security

That's the issue, when  I debug a client trying to connect to my WLAN SSID - there is no traffic with security enabled.

If I remove security I am able to see traffic between laptop and wireless network.

Just want to add that other AP's throughout our corporate network work just fine. 

Seems to be office specific issue but cannot get any evidence from Cisco.

 

 

Thanks 

 

VIP Advocate

Re: Laptops can't connect to SSID enabled with security

What kind of client?
What wi-fi adapter and which driver version?
Which software release is installed on your WLC/AP?
What security options do you test? I suggest to only use WPA2 with AES and PSK for testing.

This sounds like a driver problem.
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