One AP can't join the WLC

[tinhnho123]

Hello,

I have one AP which can't join WLC while other APs are on the WLC. It's on the network, it also gets an IP address from DHCP. I can ping it from my desk and also the WLC can. Is there any way to trouble shoot this issue? Thanks.

[George Stefanick]

Sounds like a join issue.. What are you using for joining your access points? DHCP option43, DNS, boradcast ?

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"Satisfaction does not come from knowing the solution, it comes from knowing why." - Rosalind Franklin

[tinhnho123]

DNS. I have other APs joined just fine but not this one.

[George Stefanick]

What is the AP model number, WLC model and WLC code rev you are on ? Do you have enough licenses for the ap to join ?

__________________________________________________________________________________________
"Satisfaction does not come from knowing the solution, it comes from knowing why." - Rosalind Franklin

[tinhnho123]

AP's model is 1131. WLC = 4402 and software version 7.0.116. I have 50 licenses and only have 20 APs up and running so far.

[George Stefanick]

Ok, good info thanks.

Can you console into the ap and cpature what the CLI output is saying?

__________________________________________________________________________________________
"Satisfaction does not come from knowing the solution, it comes from knowing why." - Rosalind Franklin

[tinhnho123]

I'd assume that to console into the AP would be the same as console to the router or switch? What would you like me to capture the output of the AP?

[George Stefanick]

Correct, just like a router/switch. CLI into the AP, turn it off and then on and capture the join process.

__________________________________________________________________________________________
"Satisfaction does not come from knowing the solution, it comes from knowing why." - Rosalind Franklin

[Leo Laohoo]

Please post the following command outputs:

WLC: sh sysinfo;

WAP: sh invent;

WAP: sh version

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