Prime NCS not starting

[theophile]

Hello,

Since this morning, we cannot access to our NCS login page despite no change has been made on the vm. I tried to restart it but this did not correct the problem. here are the two commands I tried:

ncs reload

ncs start

You will find below the output in the attached files. Moreover, the system asks me to have a look on a launchout.log file  but I cannot find it in the NCS directories (crash, defaultRepo, lost+found, tftp....).

Do you know some commands I can type to help me fix that issue?

Many thanks to all of you!

Cheers

[rsason]

what helped there?

[arh175]

exactly, Jacob was incorrectly marked as giving a solution. What was the fix?

[Jacob Snyder]

I will add this. My experience is that once this happens it will most likely happen again.

If you are not running the latest 1.3 build I would suggest you upgrade.

Sent from Cisco Technical Support Android App

[theophile]

Thanks a lot

Will upgrade soon to 1.3