Trying to get AIR-AP1562I-E-K9 to Join WLC

[jbo@Thisted.dk]

Hey

Hope you can help regarding this Isue

WLC AIR-CT5520-K9 

Running 8.3.121.0 

I have added to MAC address on the label in side of the AP to the Controller.

Advanced - Security - Mac Filtering - Any Wlan

But I keep getting this error from the AP

[*08/29/2017 08:59:00.4886] CAPWAP State: Discovery
[*08/29/2017 08:59:00.4897] IP DNS query for CISCO-CAPWAP-CONTROLLER.skoler.thisted.dk
[*08/29/2017 08:59:00.4926] DNS resolved CISCO-CAPWAP-CONTROLLER.skoler.thisted.dk
[*08/29/2017 08:59:00.4927] DNS discover IP addr: 10.5.1.15
[*08/29/2017 08:59:00.4944] Discovery Request sent to 10.5.1.15, discovery type DNS(3)
[*08/29/2017 08:59:00.4955] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*08/29/2017 08:59:00.4956] Discovery Response from 10.5.1.15
[*08/29/2017 08:59:01.0000] Discovery response from MWAR 'WLC01'running version 8.3.121.0 is rejected.
[*08/29/2017 08:59:01.0001] Failed to decode discovery response.
[*08/29/2017 08:59:01.0001] CAPWAP SM handler: Failed to process message type 2 state 2.
[*08/29/2017 08:59:01.0001] Failed to handle capwap control message from controller - status 4
[*08/29/2017 08:59:01.0001] Failed to process unencrypted capwap packet 0x2334000 from 10.5.1.15
[*08/29/2017 08:59:01.0001] Failed to send capwap message 0 to the state machine. Packet already freed.
[*08/29/2017 08:59:01.0001] IPv4 wtpProcessPacketFromSocket returned 4

After a while failing the above ending in this

[*08/29/2017 09:04:01.9860] CAPWAP State: Discovery
[*08/29/2017 09:04:01.9871] IP DNS query for CISCO-CAPWAP-CONTROLLER.XXXX.XXXX.dk
[*08/29/2017 09:04:03.3293] DOT11_DRV[0]: set_channel Channel set to 4
[*08/29/2017 09:04:03.5923] DOT11_DRV[1]: set_channel Channel set to 112
[*08/29/2017 09:04:05.5272] DOT11_DRV[0]: set_channel Channel set to 5
[*08/29/2017 09:04:05.7945] DOT11_DRV[1]: set_channel Channel set to 116
[*08/29/2017 09:04:07.7255] DOT11_DRV[0]: set_channel Channel set to 6
[*08/29/2017 09:04:07.9797] DOT11_DRV[1]: set_channel Channel set to 132
[*08/29/2017 09:04:09.9126] DOT11_DRV[0]: set_channel Channel set to 7
[*08/29/2017 09:04:10.1709] DOT11_DRV[1]: set_channel Channel set to 136
[*08/29/2017 09:04:12.1082] DOT11_DRV[0]: set_channel Channel set to 8
[*08/29/2017 09:04:12.3631] DOT11_DRV[1]: set_channel Channel set to 140
[*08/29/2017 09:04:14.3061] DOT11_DRV[0]: set_channel Channel set to 9
[*08/29/2017 09:04:14.5484] DOT11_DRV[1]: set_channel Channel set to 100
[*08/29/2017 09:04:16.5042] DOT11_DRV[0]: set_channel Channel set to 10
[*08/29/2017 09:04:16.7341] DOT11_DRV[1]: set_channel Channel set to 104
[*08/29/2017 09:04:16.9988] DNS resolved CISCO-CAPWAP-CONTROLLER.XXXXX.XXXXX.dk
[*08/29/2017 09:04:16.9989] DNS discover IP addr: 10.5.1.15
[*08/29/2017 09:04:17.0002] Discovery Request sent to 10.5.1.15, discovery type DNS(3)
[*08/29/2017 09:04:17.0014] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*08/29/2017 09:04:18.7023] DOT11_DRV[0]: set_channel Channel set to 11
[*08/29/2017 09:04:18.9195] DOT11_DRV[1]: set_channel Channel set to 108
[*08/29/2017 09:04:20.9001] DOT11_DRV[0]: set_channel Channel set to 12
[*08/29/2017 09:04:21.1236] DOT11_DRV[1]: set_channel Channel set to 112
[*08/29/2017 09:04:23.0856] DOT11_DRV[0]: set_channel Channel set to 13
[*08/29/2017 09:04:23.3248] DOT11_DRV[1]: set_channel Channel set to 116
[*08/29/2017 09:04:25.2683] DOT11_DRV[0]: set_channel Channel set to 1
[*08/29/2017 09:04:25.5099] DOT11_DRV[1]: set_channel Channel set to 132

Anyone Knows what I am doing wrong!

Regards 

Johnni

[Flavio Miranda]

Hello,

  Do you have others APs successfuly joined on the WLC? 

 If dont, do you have license? Did you activated your license?

 Is it your WLC properly  configured for time and zone?

[jbo@Thisted.dk]

Thank you for your reply

I have arround 800 AP's on the WLC - But non of that type. Most of them are 

2702I and we have just upgrded Controller and Prime so we can start using 2802I

I was told that the 1562I should be almost the same as 2802I just for outdoors use.

I have 1000 License and are using only 800 - And yes the are activated.

And yes Time and Zone are correct.

Regards 

Johnni

[Daniel Ordóñez Flores]

Hi there.

Well I checked your output, and it looks like a version issue I found this link and "Table 2" says that the only versión that support your access point is 8.3.111.0

please read the info on the link.

***Please rate the answer if this information was useful***

[jbo@Thisted.dk]

Thanks for your reply

I thougt that the version above 8.3.111.0 could use this AP.

We are Running 8.3.121.0 - That should to my understanding support this AP.

Am I wrong here?

Regards

Johnni

[Daniel Ordóñez Flores]

Hi there!!

Well I'm not really sure about it but this text:

"Table 2 lists the Cisco WLC software releases that support specific Cisco access point modules. The First Support column lists the earliest Cisco WLC software release that supports the access point module. For access point modules that are not supported in ongoing releases, the Last Support column lists the last release that supports the access point module."

The only versión for that AP is 8.3.11

[jkemper01]

I can confirm that the 1562I works correctly with my controller running software version 8.4.100.0.

Just in case that helps..

[jbo@Thisted.dk]

Thanks - Now I know my Controller can handle the AP.

Thanks

[jkemper01]

Based on the Release notes for 8.3.122.0 the 8.3.121.0 software should support that AP..  Read Below.. 

However... It does specifically mention that a Key Feature not supported on Cisco Aironet 1560AP's is "MAC Authentication Flex Local Authentication" and "Static WeP"

I copied and pasted the below info from different areas of the 8.3.122.0 release notes.

Release 8.3.122.0 is a repost of Release 8.3.121.0 with the inclusion of three caveats in the Resolved caveats list.

There are no other updates in this release, all resolved and open caveats in addition to three resolved bugs apply to this release.

Table 2 Resolved Caveats in Release 8.3.122.0

Caveat ID Number

Description

CSCvd27398	WLC management access stops working while WLAN services are still up
CSCve77722	WLAN in FlexConnect local switching drops NAC+802.1X and WPA2-PSK-WebAuth traffic on MAC filter fail
CSCvf31894	Backout changes - CSCvc78546 that leads to CSCve20123

The following new features and functionalities have been introduced in this release:

• Support for the following access points:

  • Cisco Aironet 1560 Series

  • Cisco Aironet 1815 Series

  • Cisco Aironet 2800 Series

  • Cisco Aironet 3800 Series

Key Features Not Supported on Cisco Aironet 1560 APs

• MAC Authentication Flex Local Authentication

• Static WEP

[Mohamed.Ashraf]

Hello

 You must change access point from Bridge mode to local mode.

AIR-AP1562I-E-K9 support 8.5.131 and it joined WLC 3504 

[Leo Laohoo]

---

jbo@Thisted.dk wrote:

[*08/29/2017 08:59:01.0000] Discovery response from MWAR 'WLC01'running version 8.3.121.0 is rejected.

---

Can you post the complete output to the WLC command "sh license summary"?

[jbo@Thisted.dk]

Thanks for your reply

Here are the information that you requested.

(Cisco Controller) >show license summary

Feature name: ap_count
License type: Evaluation
License Eula: Not Accepted
Evaluation total period: 12 week s 6 days
License state: Inactive, Not-In-Use
RTU License Count: 1500

Feature name: ap_count (adder)
License type: Permanent
License state: Active, In-use
RTU License Count: 1000

(Cisco Controller) >

The Evaluation is due to a error at Cisco - The are finding a solution to this. But for now the keep activation the evaluation since we upgarded the Controller.

Regards

Johnni

[Leo Laohoo]

Thanks for that. Can you post more output:
1. WLC: sh sysinfo;
2. WLC: sh time; and
3. AP: sh ip interface brief

[jbo@Thisted.dk]

Thanks for your reply - It is appriciated.

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.3.121.0
RTOS Version..................................... 8.3.121.0
Bootloader Version............................... 8.1.102.0
Emergency Image Version.......................... 8.1.102.0

OUI File Update Time............................. Sun Sep 07 10:44:07 IST 2014

Build Type....................................... DATA + WPS

System Name...................................... WLC01
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.2170
Redundancy Mode.................................. SSO
IP Address....................................... 10.5.1.15
IPv6 Address..................................... ::
System Up Time................................... 63 days 21 hrs 16 mins 12 secs
System Timezone Location......................... (GMT +1:00) Amsterdam, Berlin, Rome, Vienna
System Stats Realtime Interval................... 5

--More-- or (q)uit
System Stats Normal Interval..................... 180

Configured Country............................... DK - Denmark
Operating Environment............................ Commercial (10 to 35 C)
Internal Temp Alarm Limits....................... 10 to 38 C
Internal Temperature............................. +25 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 10
Number of Active Clients......................... 3935

OUI Classification Failure Count................. 110676

Burned-in MAC Address............................ 70:E4:22:E6:39:33
Power Supply 1................................... Present, OK
Power Supply 2................................... Present, Off
Maximum number of APs supported.................. 1500
System Nas-Id.................................... WLC01
WLC MIC Certificate Types........................ SHA1/SHA2
Licensing Type................................... RTU

***********************************

Time............................................. Wed Aug 30 09:29:40 2017

Timezone delta................................... 0:0
Timezone location................................ (GMT +1:00) Amsterdam, Berlin, Rome, Vienna

NTP Servers
NTP Polling Interval......................... 600

Index NTP Key Index NTP Server Status NTP Msg Auth Status
------- -----------------------------------------------------------------------------

3. AP: sh ip interface brief

Will post that later - Hope thats okay.

Regards

[Leo Laohoo]

The output to the command "sh time" shows no time server, is this correct?

If you console into the AP and enter the command "capwap ap primary-base <CONTROLLER NAME> <CONTROLLER IP ADDRESS>" does this make a difference?