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Unable to accociate to SSID

We have run into issues where only few clients cannot associate to our corporate SSID. Debug synopsis below

 

Aug 08 11:55:18.039 *apfMsConnTask_3 Client made new Association to AP/BSSID BSSID a0:23:9f:fa:d5:62 AP NZCHC5NET55
Aug 08 11:55:18.041 *apfMsConnTask_3 The WLC/AP has found from client association request Information Element that claims PMKID Caching support
Aug 08 11:55:18.042 *apfMsConnTask_3 Client is entering the 802.1x or PSK Authentication state
Aug 08 11:55:18.042 *apfMsConnTask_3 Client expiration timer code set for 65335 seconds. The reason: Client deleted due to session timeout (wlan with webauth)
Aug 08 11:55:18.042 *apfMsConnTask_3

WLC/AP is sending an Association Response to the client with status code 0 = Successful association

 

 

This is with Cisco 5508 controller running a non-broadcast SSID. The software version is 8.3.141.0 and AP is 3500 at a flex connect site. EAP timers are set to 3 seconds for association. Screenshot attached.

 

Any ideas what can be done? Approach TAC?

 

Thanks

Jeet

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Re: Unable to accociate to SSID

Can the same wireless clients to connect to the SSID if it's configured for OPEN authentication?
Beginner

Re: Unable to accociate to SSID

Hi Jeet,

 

It appears to be a webauth SSID. Can you verify the client types which are facing this issue ? Are they Intel 8500 series ? Are you using CWA with ISE ? 

If the same client is working fne for open SSID but not for this Webauth SSID , we probably need to troubleshoot it step by step. Like .. 802.11 association (plus MAC auth) >> DHCP IP assigment >> web portal page >> credential verification ..

 

Cheers,

Manish

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