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User marked disabled in Internal database - ISE

Hello Experts,

I am facing issues to connect Guest  user to my wlan.

Guests users are in turkey and my ISE is in Europe so there is 2 hour time diff between both countries.

In sponsorportal my tiumezone is set to GMT+3(Whcih is Turkey timezone) but still cant access and ISE is diplying the error"

24206 User disabled

"

Can anyone help me to resolve the issue.

Thanks

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