WCS upgrade help

[ssaluga]

Hi All,

Yesterday I upgraded WCS from 5.2.130 to 6.0.132 and now the WCS "home page" will not load. I've attached a screen shot of the error. Any help would be appreciated.

Thanks,

Scott

[Lucien Avramov]

This is most likely a browser issue you are having.

Can you try using firefox?

[ssaluga]

Unfortunately no. We're restricted on the browsers we can use. I'm using IE 8.0.6001.18813. I've also updated to the latest Java and Flash Player versions.

Thanks,

Scott

[Lucien Avramov]

IE 8 is not supported.

The Cisco WCS user interface requires Internet Explorer 7.0 with the Flash plugin or Mozilla Firefox 3.

http://www.cisco.com/en/US/docs/wireless/wcs/release/notes/WCS_RN6_0.html

[ssaluga]

That's odd that IE8 is not supported. WCS 5.2 tree worked just fine with IE8. I'm not sure what I need to do at this point then since I can't install FireFox and I can't downgrade from IE 8. I really do not want to downgrade from WCS 6.0 becuase, in my expierence, downgrades don't always go that well.

Thanks for your input lavramov, it is much appreciated.

[Lucien Avramov · Accepted solution]

You can not downgrade, or you will loose your data.

You have in my opinion a configuration issue or a browser issue with the IE 8. Perhaps you can play with the settings to remove those messages.

WCS was not tested with IE 8 and not supported, perhaps try to tweak the settings in IE 8 to get it to work or convey to your management that IE 7 is needed.

I guess we can mark this resolved.

On a positive note: WCS does load and work, it's a browser issue here.