wifi is dropping on some of my clients, i have a Cisco 2504 Controller and 1852 AP's

KEVIN MCCOY · ‎01-09-2019

my version on the controller is 8.3.141.0 (default) (active)

i also increase eap bcast-key-interval from 3600 to 15000

looking through the Syslogs this is the erros showing up

please help

*Dot1x_NW_MsgTask_2: 1x_ptsm.c:544 Max EAPOL-key M1 retransmissions exceeded for client e8:p1:e9:o0:7a:d6

*apfReceiveTask: apf_ms.c:7398 Could not find the mobile e8:p1:e9:o0:7a:d6 in internal database

-cap-controller Error NY-WC-2504-01: *Dot1x_NW_MsgTask_6: 1x_ptsm.c:730 Client e8:p1:e9:o0:7a:d6 may be using an incorrect PSK

The syslogs show:
*Dot1x_NW_MsgTask_2: 1x_ptsm.c:544 Max EAPOL-key M1 retransmissions exceeded for client e8:c1:d9:00:7a:2a (Ipad 1)
NY-WC-2504-01: *Dot1x_NW_MsgTask_2: 1x_ptsm.c:730 Client e8:c1:d7:00:7a:2a may be using an incorrect PSK
1/8/2019 2:17:45 PM cisco-capwap-controller Warning NY-WC-2504-01: *Dot1x_NW_MsgTask_2: 1x_ptsm.c:544 Max EAPOL-key M1 retransmissions exceeded for client e8:c1:d7:00:7a:2a (ipad 1)
1/8/2019 2:17:41 PM cisco-capwap-controller Warning NY-WC-2504-01: *Dot1x_NW_MsgTask_2: 1x_ptsm.c:544 Max EAPOL-key M1 retransmissions exceeded for client e8:c1:d7:00:7a:2a (ipad 2)
1/8/2019 2:17:34 PM cisco-capwap-controller Warning NY-WC-2504-01: *Dot1x_NW_MsgTask_6: 1x_ptsm.c:544 Max EAPOL-key M1 retransmissions exceeded for client e8:c1:d7:00:7a:b6 (ipad 3)
1/8/2019 2:17:31 PM cisco-capwap-controller Warning NY-WC-2504-01: *Dot1x_NW_MsgTask_2: 1x_ptsm.c:544 Max EAPOL-key M1 retransmissions exceeded for client e8:c1:d7:00:7a:2a (ipad 4)
1/8/2019 2:17:30 PM cisco-capwap-controller Warning NY-WC-2504-01: *Dot1x_NW_MsgTask_6: 1x_ptsm.c:544 Max EAPOL-key M1 retransmissions exceeded for client d4:a1:48:f3:ce:0e (ipad 5)
1/8/2019 2:17:27 PM cisco-capwap-controller Warning NY-WC-2504-01: *Dot1x_NW_MsgTask_2: 1x_ptsm.c:544 Max EAPOL-key M1 retransmissions exceeded for client e8:c1:d7:00:7a:2a (ipad 6)
*apfReceiveTask: apf_ms.c:7398 Could not find the mobile e8:c1:d7:00:7a:b6 in internal database (For every Ipad)
cisco--controller Error WLC-2504-01: *Dot1x_NW_MsgTask_6: 1x_ptsm.c:730 Client e8:c1:d7:00:7a:b6 may be using an incorrect PSK (for Every Ipad)

Leo Laohoo · ‎01-09-2019

1. Update the firmware of the controller;
2. What radio are the wireless clients connected to before they fall off? 2.4 Ghz or 5.0 Ghz?
3. What was their RSSI prior to falling off?
4. Co-channel interference check?
5. Have you tried to reproduce the issue?

Alex Pfeil · ‎09-18-2019

Were the clients able to connect at all when this was happening?

Did you resolve the issue?

KEVIN MCCOY · ‎09-19-2019

yes we were able to fix it, realized the timeout was 1800 seconds so we changed it and it worked

KEVIN MCCOY · ‎12-20-2019

we made the change on the WLAN SSID - see link as an example https://rscciew.wordpress.com/2014/05/07/timeout-setting-on-wireless-lan-controller/ Message back if you need any other assistance