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WLC5508 not allowing client to connect

Hello,

There is a problem with my WLC, it is not allowing an specific client to connect. It gives an 802.1x failure log but I am not using it, anyways the WLC puts this client in the excluded clients list and I didn't add it manually, in fact is a new laptop.

I attached a couple of screens from my WLC.

IOS is 7.0.98.0

Thank you!

Everyone's tags (4)
7 REPLIES 7
Hall of Fame Master

Re: WLC5508 not allowing client to connect

Usually that is an issue with the client. If all other clients work fine,then you know the WLC is configured correctly. Maybe upgrade the client driver and see if it works.

Sent from Cisco Technical Support iPad App

-Scott
*** Please rate helpful posts ***

Re: WLC5508 not allowing client to connect

Hello,

This probbly happens when the client automatically detects the security settings for the WLAN (like iOS devices for example).

You are not using the WPA-Enterprise but you probably have the Radius servers enabled.

Try to go to the AAA configuration and disable the checkboxes for the radius server (see image below). Hope this will fix your issue.

Amjad

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Hall of Fame Community Legend

WLC5508 not allowing client to connect

Try with OPEN authentication.

Beginner

WLC5508 not allowing client to connect

If it is with specific new client , there is no issue in WLC and in the client Just remove the ssid and Create it manually and give Security key

Cisco Employee

WLC5508 not allowing client to connect

it could be either incorrect psk key on client or incorrect supplicant configuration.

Cisco Employee

Re: WLC5508 not allowing client to connect


Please run the below debug on the Wlc n paste it here

Debug client
Debug all all enable

Check the AAA server failed attempts to see why the client is failing
Sent from Cisco Technical Support iPhone App

Regards
Surendra BG
Cisco Employee

Re: WLC5508 not allowing client to connect

Another fyi.. 7.0.98.0 is defferred n removed from cisco.com since it has some infinite unresolved bugs ;)


Sent from Cisco Technical Support iPhone App

Regards
Surendra BG
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