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WAP371 Captive Portal Guess Issue

Lee Cox
Level 2
Level 2

I configured guest for my captive portal on my clustered WAP371s.  It worked but I had a problem when you roamed. Every time I roamed or switched WAP371s it would flash up the captive portal screen.  Is there a way around this?  What are the key settings I should be looking for? 

3 Replies 3

boatanas
Cisco Employee
Cisco Employee

Dear Customer,

 

Your issue requires a more extensive troubleshooting. Please open up a service request by choosing your local contact number here: https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

Borislav Atanassov
Cisco Small Business TAC

My units are out of support.  Are you saying if I have guess captive portal so you have to enter a password for access working then using captive portal with clustered WAP371 units that if I roam I should not see another captive portal screen pop up requiring access again as I change from 1 WAP371 unit to another one?

Dear Lee,

 

Your units are not out of support. Please send me a private message with your Cisco ID and the serial number of one access point and I will make sure you get contacted. Thanks.

Borislav Atanassov
Cisco Small Business TAC