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WAP4410n drops, hangs, etc.

s.landreth
Level 1
Level 1

We have 3 facilities that have Cisco WAP4410Ns.  Each has about 8-10 of these units.  They are all running POE using Cisco POE switches.  We have 2 SSIDs set up with VLANs etc.  The units work fine for a random amount of time, then they seem to hang.  They always broadcast both SSIDs and I can log in to the management side, ping them, etc. but when a client tries to connect, they get a cannot connect to the wireless network error even if I set a static i.p. on the client. 

The odd thing is that one SSID is for public use and one is for private use and the public side seems fine even when you can't connect to the private side.  This morning I came in and one of the access points was broadcasting but had a very weak signal.  Clients could not connect to it.  A reboot of the WAP always fixes it for a random amount of time and then it happens again.  It also happens randomly to each WAP.  I have the latest firmware, set them back to factory default, etc.  I did a wireless survey, all channels are good with no inteference. 

Again this is happening at 3 different locations so I am convinced it is the access point.  These are all medical facilites and a reboot of the WAPs causes a great deal of disruption when we have to do it.  I am very frustrated by these units and will probably never buy another one unless we can get these working with something resembling reliability.

Any help of suggestions would be greatly appreciated.                  

6 Replies 6

dale_bentley
Level 1
Level 1

Shannan,


See my post titled "Feedback for forum: WAP4410N lock ups - how we fixed!", posted 6 days ago.


We raised a support case with Cisco, did quick and simple tests they requested and then received a refund on all WAP4410Ns. Then we purchased the new simple WAP321s after getting a refund on your WAP4410s - we did this and for just a few dollars extra fixed our environment easily,

We struggled with this for 12 months and this was the only answer that worked.


Kindest regards,

Dale Bentley