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WAP571 unresponsive

runegjo
Level 1
Level 1

-i have a issue that my WAP571 get unresponsive occationally.....  Cutting the power, and the following restart solves the situation, but are there a better solution for this issue?

 

I downloaded the support log and i found this line in every chrashdump i the file:

do_page_fault() #2: sending SIGSEGV to process - insmod(PID=1130)
pc = c00cbc90, lr = c00cbc40

5 Replies 5

boatanas
Cisco Employee
Cisco Employee

Dear Customer,

 

What is the firmware version you are currently running on the access point? What is the power source?

Either way, please go ahead and open up a service request with us so we can look closer into this issue: https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

 

 

Borislav Atanassov
Cisco Small Business TAC

Currently running 1.0.1.12 as active firmware. The AP is powered by a SB-PWR-INJ2.

Dear Customer,

 

In case you haven't done so already, please update to the latest image here: https://software.cisco.com/download/home/286286192/type/282463166/release/1.0.2.6?i=!pp

 

Borislav Atanassov
Cisco Small Business TAC

Already upgraded to 1.0.2.6. I now suspect that it is my RV325 router causing the issues...

Dear Customer,

 

Please go ahead and open a service request with us by using your local access number: https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

 

Borislav Atanassov
Cisco Small Business TAC