2700 AP not moving to 9800 WLC

ahmad.syed · ‎10-06-2022

Hi team,

We are migrating 2700 AP from Aireos to 9800 WLC . Both Aireos and 9800 WLC are in same network.

AP regsitration for Aireos controller based on DHCP option 43. When we move AP manually by defining static controller Ip address (i.e. 9800 WLC) , its not going to 9800 WLC rather than registring on same old AIreos controller .

Please suggest. Not a signle request received on 9800 WLC about joining request from 2700AP. Please help with suggestion or solution

Jeza-925 · ‎10-06-2022

Hi Ahmad,

What is the model of 9800 controller and what is the software version? 2700 series is supported up to 17.4 version.

Rich R · ‎10-06-2022

- What version of software is the AireOS WLC running?
- What version of software is the 9800 WLC running?
- What do you see on the AP console?
- Do you have any APs working on the 9800?

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TAC recommended codes for AireOS WLC's and TAC recommended codes for 9800 WLC's
Best Practices for AireOS WLC's, Best Practices for 9800 WLC's and Cisco Wireless compatibility matrix
Check your 9800 WLC config with Wireless Config Analyzer using "show tech wireless" output or "config paging disable" then "show run-config" output on AireOS and use Wireless Debug Analyzer to analyze your WLC client debugs
Field Notice: FN63942 APs and WLCs Fail to Create CAPWAP Connections Due to Certificate Expiration
Field Notice: FN72424 Later Versions of WiFi 6 APs Fail to Join WLC - Software Upgrade Required
Field Notice: FN72524 IOS APs stuck in downloading state after 4 Dec 2022 due to Certificate Expired
- Fixed in 8.10.196.0, latest 9800 releases, 8.5.182.12 (8.5.182.13 for 3504) and 8.5.182.109 (IRCM, 8.5.182.111 for 3504)
Field Notice: FN70479 AP Fails to Join or Joins with 1 Radio due to Country Mismatch, RMA needed
How to avoid boot loop due to corrupted image on Wave 2 and Catalyst 11ax Access Points (CSCvx32806)
Field Notice: FN74035 - Wave2 APs DFS May Not Detect Radar After Channel Availability Check Time
Leo's list of bugs affecting 2800/3800/4800/1560 APs

ahmad.syed · ‎10-10-2022

It got worked. There was issue with testing 2700 AP. By replacing with other , it got installed and working properly