Normally it's stated in the datasheet of the product, for whatever reason not in this case.
Anyway, it should be the following order number:
This is for 1 year. Not fully sure if it's specifically for Europe or worldwide.
The description for this should be: Smart Net Total Care, 8x5xNBD (SNT)
NBD stands for Next Business Day. If it's a number, then it's hours (see below).
There are also other variants:
Smart Net Total Care, 8x5x4 (SNTP)
Smart Net Total Care, 24x7x4 (SNTP)
Smart Net Total Care, 24x7x2 (S2P)