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Hubert Kupper
Beginner

2802i stucks in init mode

Hello,

 

one of our 2802i ap stucks in init>> after reset to factory defaults. It don't connect to our 5520 master controller anymore.

Any ideas?

Best regards,

Hubert

 

this is the console output:

 

 

*10/12/2021 08:58:12.5564] Failed to initialize Crypto.
[*10/12/2021 08:58:12.5698] 2021-10-12 08:58:12 Errno 32 (Broken pipe) writing socket 5. ipc_msg_len=345
[*10/12/2021 08:58:12.6450] AP IPv4 Address updated from 0.0.0.0 to xxx.xxx.xxx.xxx
[*10/12/2021 08:58:12.9635] unable to get the core dump header
[*10/12/2021 08:58:12.9635] Radio coredump collection failed, grabbing SQRAM instead
[*10/12/2021 08:58:12.9635] Radio core file /tmp/r0.rcore is being compressed...
[*10/12/2021 08:58:12.9635] Moving /tmp/r0.rcore.gz to /tmp/cores/r0.rcore.gz...done
[*10/12/2021 08:58:12.9774] DOT11_DRV[0]: Stopped Radio 0
[*10/12/2021 08:58:13.0041] Resetting Radio 0
[*10/12/2021 08:58:13.0233] aptrace_flush_queues: Before: VIPQ: 0, ILMQ: 0, READYQ: 0, INITQ: 0
[*10/12/2021 08:58:13.0233] aptrace_flush_queues: Resetting Radioid :0
[*10/12/2021 08:58:13.0233] list is empty
[*10/12/2021 08:58:13.0233] list is empty
[*10/12/2021 08:58:13.0233] list is empty
[*10/12/2021 08:58:13.0233] aptrace_flush_queues: After: VIPQ: 0, ILMQ: 0, READYQ: 0, INITQ: 0
[*10/12/2021 08:58:13.3895] Failed(-5) to send IPC show commandFailed(-5) to send IPC show command/usr/bin/cisco_core.sh: +=== FW crashed on Radio 0
[*10/12/2021 08:58:14.9111] 0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;0;
[*10/12/2021 08:58:19.1611] Firmware download complete
[*10/12/2021 08:58:22.1607]
[*10/12/2021 08:58:22.1607] [cmd timeout] wifi0: 0x8020=SetAntenna intCode:0x0020 last 0x9188=unknown
[*10/12/2021 08:58:22.1607] Cmd History - wifi0
[*10/12/2021 08:58:22.1607] lastCmdCode: 0x9188
[*10/12/2021 08:58:22.1608] Cur Cmd Index: 7
[*10/12/2021 08:58:22.1608] [Idx] DrvCmdReq:Seq | DwnldTs | FwCmdRsp:Seq | FwDoneTs | Status | Result | CPUId
[*10/12/2021 08:58:22.1608] [0] 0x141 :70 0xffffdc94 0x141 :70 0xffffddc0 TIMEOUT(3) 0 - 1
[*10/12/2021 08:58:22.1608] [1] 0x1155 :71 0xffffddc0 0x1155 :71 0xffffdeec TIMEOUT(3) 0 - 1
[*10/12/2021 08:58:22.1608] [2] 0x1203 :72 0xffffdf59 0x1203 :72 0xffffdf98 TIMEOUT(3) 0 - 1
[*10/12/2021 08:58:22.1608] [3] 0x3 :73 0xffffe69e 0x8003 :73 0xffffe69e SUCCESS(1) 0 - 0
[*10/12/2021 08:58:22.1608] [4] 0x4 :74 0xffffe69e 0x8004 :74 0xffffe69e SUCCESS(1) 0 - 0
[*10/12/2021 08:58:22.1608] [5] 0x1233 :75 0xffffe69e 0x9233 :75 0xffffe69e SUCCESS(1) 0 - 0
[*10/12/2021 08:58:22.1608] [6] 0x1188 :76 0xffffe69e 0x9188 :76 0xffffe69e SUCCESS(1) 0 - 0
[*10/12/2021 08:58:22.1608] [7] 0x20 :77 0xffffe69e 0x20 :77 0xffffe69e TIMEOUT(3) 0 - 0
[*10/12/2021 08:58:22.1608] [8] 0x20 :68 0xffffda3c 0x20 :68 0xffffdb68 TIMEOUT(3) 0 - 1
[*10/12/2021 08:58:22.1608] [9] 0x20 :69 0xffffdb68 0x20 :69 0xffffdc94 TIMEOUT(3) 0 - 1
[*10/12/2021 08:58:25.1597]
[*10/12/2021 08:58:25.1597] [cmd timeout] wifi0: 0x8020=SetAntenna intCode:0x0020 last 0x9188=unknown
[*10/12/2021 08:58:25.1598] Cmd History - wifi0
[*10/12/2021 08:58:25.1598] lastCmdCode: 0x9188
[*10/12/2021 08:58:25.1598] Cur Cmd Index: 8
[*10/12/2021 08:58:25.1598] [Idx] DrvCmdReq:Seq | DwnldTs | FwCmdRsp:Seq | FwDoneTs | Status | Result | CPUId
[*10/12/2021 08:58:25.1598] [0] 0x141 :70 0xffffdc94 0x141 :70 0xffffddc0 TIMEOUT(3) 0 - 1
[*10/12/2021 08:58:25.1598] [1] 0x1155 :71 0xffffddc0 0x1155 :71 0xffffdeec TIMEOUT(3) 0 - 1
[*10/12/2021 08:58:25.1598] [2] 0x1203 :72 0xffffdf59 0x1203 :72 0xffffdf98 TIMEOUT(3) 0 - 1
[*10/12/2021 08:58:25.1598] [3] 0x3 :73 0xffffe69e 0x8003 :73 0xffffe69e SUCCESS(1) 0 - 0
[*10/12/2021 08:58:25.1598] [4] 0x4 :74 0xffffe69e 0x8004 :74 0xffffe69e SUCCESS(1) 0 - 0
[*10/12/2021 08:58:25.1598] [5] 0x1233 :75 0xffffe69e 0x9233 :75 0xffffe69e SUCCESS(1) 0 - 0
[*10/12/2021 08:58:25.1598] [6] 0x1188 :76 0xffffe69e 0x9188 :76 0xffffe69e SUCCESS(1) 0 - 0
[*10/12/2021 08:58:25.1598] [7] 0x20 :77 0xffffe69e 0x20 :77 0xffffe69e TIMEOUT(3) 0 - 0
[*10/12/2021 08:58:25.1598] [8] 0x20 :78 0xffffe7c9 0x20 :78 0xffffe7c9 TIMEOUT(3) 0 - 0
[*10/12/2021 08:58:25.1599] [9] 0x20 :69 0xffffdb68 0x20 :69 0xffffdc94 TIMEOUT(3) 0 - 1
[*10/12/2021 08:58:28.1595]
[*10/12/2021 08:58:28.1595] [cmd timeout] wifi0: 0x8141=unknown intCode:0x0141 last 0x9188=unknown
[*10/12/2021 08:58:28.1595] Cmd History - wifi0
[*10/12/2021 08:58:28.1595] lastCmdCode: 0x9188
[*10/12/2021 08:58:28.1595] Cur Cmd Index: 9
[*10/12/2021 08:58:28.1595] [Idx] DrvCmdReq:Seq | DwnldTs | FwCmdRsp:Seq | FwDoneTs | Status | Result | CPUId
[*10/12/2021 08:58:28.1595] [0] 0x141 :70 0xffffdc94 0x141 :70 0xffffddc0 TIMEOUT(3) 0 - 1
[*10/12/2021 08:58:28.1595] [1] 0x1155 :71 0xffffddc0 0x1155 :71 0xffffdeec TIMEOUT(3) 0 - 1
[*10/12/2021 08:58:28.1596] [2] 0x1203 :72 0xffffdf59 0x1203 :72 0xffffdf98 TIMEOUT(3) 0 - 1
[*10/12/2021 08:58:28.1596] [3] 0x3 :73 0xffffe69e 0x8003 :73 0xffffe69e SUCCESS(1) 0 - 0
[*10/12/2021 08:58:28.1596] [4] 0x4 :74 0xffffe69e 0x8004 :74 0xffffe69e SUCCESS(1) 0 - 0
[*10/12/2021 08:58:28.1596] [5] 0x1233 :75 0xffffe69e 0x9233 :75 0xffffe69e SUCCESS(1) 0 - 0
[*10/12/2021 08:58:28.1596] [6] 0x1188 :76 0xffffe69e 0x9188 :76 0xffffe69e SUCCESS(1) 0 - 0
[*10/12/2021 08:58:28.1596] [7] 0x20 :77 0xffffe69e 0x20 :77 0xffffe69e TIMEOUT(3) 0 - 0
[*10/12/2021 08:58:28.1596] [8] 0x20 :78 0xffffe7c9 0x20 :78 0xffffe7c9 TIMEOUT(3) 0 - 0
[*10/12/2021 08:58:28.1596] [9] 0x141 :79 0xffffe8f5 0x141 :79 0xffffe8f5 TIMEOUT(3) 0 - 0
[*10/12/2021 08:58:31.1597]
[*10/12/2021 08:58:31.1597] [cmd timeout] wifi0: 0x9155=unknown intCode:0x1155 last 0x9188=unknown
[*10/12/2021 08:58:31.1597] Cmd History - wifi0
[*10/12/2021 08:58:31.1597] lastCmdCode: 0x9188
[*10/12/2021 08:58:31.1597] Cur Cmd Index: 0
[*10/12/2021 08:58:31.1598] [Idx] DrvCmdReq:Seq | DwnldTs | FwCmdRsp:Seq | FwDoneTs | Status | Result | CPUId
[*10/12/2021 08:58:31.1598] [0] 0x1155 :80 0xffffea21 0x1155 :80 0xffffea21 TIMEOUT(3) 0 - 0
[*10/12/2021 08:58:31.1598] [1] 0x1155 :71 0xffffddc0 0x1155 :71 0xffffdeec TIMEOUT(3) 0 - 1
[*10/12/2021 08:58:31.1598] [2] 0x1203 :72 0xffffdf59 0x1203 :72 0xff Stopping OpenSSH server daemo[ OK ] Stopped System Monitor service.
[ OK ] Stopped Cisco printkd.
[ OK ] Stopped Cisco klogd.
[ OK ] Stopped NTP_PROC daemon.
[ OK ] Stopped Serial Getty on ttyS0.
[ OK ] Stopped Fast CGI daemon.
[ OK ] Stopped Cisco led service.
[ OK ] Stopped Cisco rtd service.
[ OK ] Stopped AP Trace daemon.
[ OK ] Stopped OpenSSH server daemon.
[ OK ] Stopped Hostapd process.
[ OK ] Stopped Cisco brain service.
[ OK ] Stopped Marvell Forwarding daemon.
[ OK ] Stopped DNSmasq.
[ OK ] Stopped WCPD process.
[ OK ] Stopped Clean Air daemon.
[ OK ] Stopped capwapd.
[ OK ] Stopped DNSmasq for host.
[ OK ] Stopped gRPC server daemon.
[ OK ] Removed slice system-serial\x2dgetty.slice.
[ OK ] Stopped target Basic System.
[ OK ] Stopped target Paths.
[ OK ] Stopped target System Initialization.
[ OK ] Stopped Cisco certtime service.
Stopping Cisco certtime service...
Stopping Cisco pre-PoE negotiation...
[*10/12/2021 08:58:49.8314] systemd[1]: capwapd.service failed.
Stopping Cisco Sku service...
Stopping rsyslog client...
Stopping Securit[10/12/2021 08:58:50.6100] audit_printk_skb: 36 callbacks suppressed
y Auditing Service...
Stopping Cisco watchdog...
[ OK ] Stopped Cisco S16platfomm.
Stopping Cisco S16platfomm...
Stopping Cisco Tam service...
Stopping Cisco synclogd...
[*10/12/2021 08:58:50.8817] 2021-10-12 08:58:50 TAMS terminating due to signal 15 (Terminated)
[*10/12/2021 08:58:50.8818] 2021-10-12 08:58:50 select errno=4 - Interrupted system call
[ OK ] Stopped Cisco ME service.
Stopping Cisco ME service...
Stopping Cisco system time saving...
[*10/12/2021 08:58:51.2998]
[*10/12/2021 08:58:51.2998] Writing reload timestamp (Tue Oct 12 08:58:51 UTC 2021) to disk
[*10/12/2021 08:58:51.2998]
[ OK ] Stopped target Slices.
[ OK ] Stopped target Sockets.
[ OK ] Stopped Security Auditing Service.
[ OK ] Stopped Cisco watchdog.
[ OK ] Stopped Cisco pre-PoE negotiation.
[ OK ] Stopped rsyslog client.
[ OK ] Stopped Cisco synclogd.
[ OK ] Stopped Cisco Sku service.
[ OK ] Stopped Cisco Tam service.
[ OK ] Stopped Cisco system time saving.
[ OK ] Stopped Cisco act2 check.
Stopping Cisco act2 check...
[ OK ] Stopped Cisco certificate create service.
Stopping Cisco certificate create service...
Stopping Cisco syslog service...
Stopping Cisco nolan USB service...
[ OK ] Stopped Cisco syslog service.
[ OK ] Stopped Cisco nolan USB service.
Stopping Cisco nolan service...
[ OK ] Stopped Cisco Kclick.
Stopping Cisco Kclick...
[ OK ] Stopped Cisco S15platform.
Stopping Cisco S15platform...
[ OK ] Stopped Cisco Kclick.
Stopping Cisco Kclick...
[ OK ] Stopped Cisco nss service.
Stopping Cisco nss service...
[ OK ] Stopped Cisco pkg install service.
Stopping Cisco pkg install service...
[ OK ] Stopped Cisco nolan service.
[ OK ] Stopped Cisco S10 boot service.
Stopping Cisco S10 boot service...
[ OK ] Stopped target Local File Systems.
[ OK ] Stopped Cisco fips check.
Stopping Cisco fips check...
Unmounting /firmware...
Unmounting /sys/kernel/debug...
[ OK ] Stopped Cisco btldr service.
Stopping Cisco btldr service...
Stopping Cisco seed generation...
Unmounting /click...
[ OK ] Stopped Cisco system time setup.
Stopping Cisco system time setup...
Unmounting /storage...
Unmounting /tmp...
[ OK ] Stopped Cisco platform file generation.
Stopping Cisco platform file generation...
[ OK ] Unmounted /firmware.
[ OK ] Unmounted /sys/kernel/debug.
[ OK ] Stopped Cisco seed generation.
[ OK ] Unmounted /click.
[ OK ] Unmounted /storage.
[ OK ] Unmounted /tmp.
[ OK ] Reached target Unmount All Filesystems.
[ OK ] Stopped target Local File Systems (Pre).
[ OK ] Stopped target Cisco File Systems (Pre).
[ OK ] Stopped Cisco early mount.
Stopping Cisco early mount...
[ OK ] Stopped Cisco UBIFS reformat/mount.
Stopping Cisco UBIFS reformat/mount...
[ OK ] Removed slice system.slice.
[ OK ] Removed slice -.slice.
[ OK ] Reached target Shutdown.
[10/12/2021 08:58:55.2600] reboot: Restarting system

BootROM - 1.78
Booting from SPI flash, Secure mode
BootROM: RSA Public key verification PASSED
BootROM: CSK block signature verification PASSED
BootROM: Boot header signature verification PASSED
BootROM: Box ID verification PASSED
BootROM: JTAG is disabled


General initialization - Version: 1.0.0
Detected Device ID 6920
Master bootloder version 1.40


Please choose one of the following boards:
1. 3K
2. 2K (new)
3. 2K (proto)
4. Milos
5. 2KH
6. 3KVE (v-sku)
7. 3KH/3KA/4K
8. Duplo
init>>

8 REPLIES 8
pieterh
VIP Collaborator

there are multiple reset options

one of them is to clear the configuration
-> hold reset button +/- 20 sec until LED flashes red

other is to clear configuration including all files on flash
-> hold reset button much longer than 30 sec but less than 60 (?not sure) sec

if you hold the reset button longer than 60 sec , th button pressed will be ignored and no reset occurs

looks like you used the second option, so at this time the flash contains no bootable-image

 

otherwise the flash got corrupted somehow

-> follow firmware recovery procedure

 

Uuups, it seems, I pressed the reset button a few seconds too long. The instructions of firmware recovery don't work.

 

The AP joins the controller but the reset takes the AP even in the init>> mode.

 

 ethernet_port wired0, AP IP, netmask 255.255.254.0, gw AP IP, mtu 1500, bcast xxx.xxx.xxx.255, dns1 AP IP, vid 0, static_ip_failover false, dhcp_vlan_failover false
[*10/12/2021 09:00:08.8997] AP IPv4 Address updated from 0.0.0.0 to AP IP
[*10/12/2021 09:00:19.4322] dtls_init: Use SUDI certificate
[*10/12/2021 09:00:19.4343]
[*10/12/2021 09:00:19.4343] CAPWAP State: Init
[*10/12/2021 09:00:24.1381] Start: RPC thread 1951300592 created.
[*10/12/2021 09:00:25.1069] PNP:Server not reachable, Start CAPWAP Discovery
[*10/12/2021 09:00:25.1075]
[*10/12/2021 09:00:25.1075] CAPWAP State: Discovery
[*10/12/2021 09:00:25.1134] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*10/12/2021 09:00:25.1137]
[*10/12/2021 09:00:25.1137] CAPWAP State: Discovery
[*10/12/2021 09:00:54.5955]
[*10/12/2021 09:00:54.5955] CAPWAP State: Discovery
[*10/12/2021 09:00:54.5988] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*10/12/2021 09:00:54.6000] Discovery Response from Controller-IP
[*10/13/2021 09:45:35.0003]
[*10/13/2021 09:45:35.0003] CAPWAP State: DTLS Setup
[*10/13/2021 09:45:35.4155]
[*10/13/2021 09:45:35.4155] CAPWAP State: Join
[*10/13/2021 09:45:35.4189] Sending Join request to Controller IP through port 5272
[*10/13/2021 09:45:35.4222] Join Response from Controller IP 
[*10/13/2021 09:45:35.4222] AC accepted join request with result code: 0
[*10/13/2021 09:45:35.4255] Received wlcType 0, timer 30
[*10/13/2021 09:45:35.6248]
[*10/13/2021 09:45:35.6248] CAPWAP State: Image Data
[*10/13/2021 09:45:35.6252] AP image version 8.10.162.0 backup 0.0.0.0, Controller 17.3.3.26
[*10/13/2021 09:45:35.6253] Version does not match.
[*10/13/2021 09:45:35.6537] upgrade.sh: Script called with args:[PRECHECK]
[*10/13/2021 09:45:35.7113] do PRECHECK, part1 is active part
[*10/13/2021 09:45:35.7907] upgrade.sh: /tmp space: OK available 101324, required 40000
[*10/13/2021 09:45:35.8762] upgrade.sh: mount ubifs /dev/ubivol/part2 as /bootpart, status=0
[*10/13/2021 09:45:35.9679] wtpImgFileReadRequest: request ap3g3, local /tmp/part.tar
[*10/13/2021 09:45:35.9699] Image Data Request sent to Controller IP, fileName [ap3g3], slaveStatus 0
[*10/13/2021 09:45:35.9711] Image Data Response from Controller IP
[*10/13/2021 09:45:35.9712] AC accepted join request with result code: 0
[*10/13/2021 09:45:35.9785] <..................................................
[*10/13/2021 09:45:45.6858] ..................................................
[*10/13/2021 09:45:55.3435] ..................................................
[*10/13/2021 09:46:04.8236] ..................................................
[*10/13/2021 09:46:15.1216] Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*10/13/2021 09:46:15.1889] ......> 55418880 bytes, 41204 msgs, 845 last
[*10/13/2021 09:46:16.2387] Last block stored, IsPre 0, WriteTaskId 0
[*10/13/2021 09:46:16.2388] Image transfer completed from WLC, last 1
[*10/13/2021 09:46:16.2390] wtpProcessImageDataRequest(10): fileName ap3g3, pre 0
[*10/13/2021 09:46:16.2673] upgrade.sh: Script called with args:[PREDOWNLOAD]
[*10/13/2021 09:46:16.3255] do PREDOWNLOAD, part1 is active part
[*10/13/2021 09:46:16.3342] upgrade.sh: Start doing upgrade arg1=PREDOWNLOAD arg2= arg3= ...
[*10/13/2021 09:46:16.4092] upgrade.sh: Using image /tmp/part.tar on barbados ...
[*10/13/2021 09:46:18.8900] Image signing verify success.
[*10/13/2021 09:46:18.9175] upgrade.sh: part to upgrade is part2
[*10/13/2021 09:46:18.9321] upgrade.sh: AP version1: part2 , img 17.3.3.26
[*10/13/2021 09:46:19.0305] sh: SC4_1dbm.txt: unknown operand
[*10/13/2021 09:46:19.1754] sh: SC4_1dbm.txt: unknown operand
[*10/13/2021 09:46:19.3546] upgrade.sh: mount ubifs /dev/ubivol/part2 as /bootpart, status=0
[*10/13/2021 09:46:19.4924] upgrade.sh: Untar /tmp/part.tar to /bootpart/part2...
[*10/13/2021 09:46:19.6854] upgrade.sh: Sync image to disk...
[*10/13/2021 09:46:32.6982] Warning: Stopping dbg_day0_bundle.service, but it can still be activated by:
[*10/13/2021 09:46:32.6982]   dbg_day0_bundle.timer
[*10/13/2021 09:46:34.1963] upgrade.sh: AP version2: part2 17.3.3.26, img 17.3.3.26
[*10/13/2021 09:46:34.3019] upgrade.sh: AP backup  version: 17.3.3.26
[*10/13/2021 09:46:34.3178] upgrade.sh: Finished upgrade task.
[*10/13/2021 09:46:34.3309] upgrade.sh: Cleanup for do_upgrade...
[*10/13/2021 09:46:34.3434] upgrade.sh: /tmp/upgrade_in_progress cleaned
[*10/13/2021 09:46:34.3525] upgrade.sh: Cleanup tmp files ...
[*10/13/2021 09:46:34.4304] upgrade.sh: Script called with args:[ACTIVATE]
[*10/13/2021 09:46:34.5077] do ACTIVATE, part1 is active part
[*10/13/2021 09:46:34.6226] upgrade.sh: activate part2, set BOOT to part2
[*10/13/2021 09:46:35.2561] upgrade.sh: AP primary version after reload: 17.3.3.26
[*10/13/2021 09:46:35.2645] upgrade.sh: AP backup  version after reload: 8.10.162.0
[*10/13/2021 09:46:38.2942] AP Rebooting: Reset Reason - Image Upgrade
                 Stopping DHCPv6 client...
[  OK  ] Stopped Cisco klogd.
[  OK  ] Stopped NTP_PROC daemon.
[  OK  ] Stopped Serial Getty on ttyS0.
[  OK  ] Stopped Cisco printkd.
[  OK  ] Stopped System Monitor service.
[  OK  ] Stopped Cisco led service.
[  OK  ] Stopped Cisco rtd service.
[  OK  ] Stopped Fast CGI daemon.
[  OK  ] Stopped Hostapd process.
[  OK  ] Stopped AP Trace daemon.
[  OK  ] Stopped Cisco brain service.
[  OK  ] Stopped OpenSSH server daemon.
[  OK  ] Stopped Marvell Forwarding daemon.
[  OK  ] Stopped DNSmasq.
[  OK  ] Stopped capwapd.
[  OK  ] Stopped Clean Air daemon.
[  OK  ] Stopped DNSmasq for host.
[  OK  ] Stopped DHCPv6 client.
[  OK  ] Stopped gRPC server daemon.
[  OK  ] Stopped WCPD process.
[  OK  ] Removed slice system-serial\x2dgetty.slice.
[  OK  ] Stopped target Basic System.
[  OK  ] Stopped target Slices.
[  OK  ] Stopped target Paths.
[  OK  ] Stopped target System Initialization.
         Stopping Cisco Sku service...
         Stopping Cisco system time saving...
[*10/13/2021 09:46:40.0620]
[*10/13/2021 09:46:40.0620] Writing reload timestamp (Wed Oct 13 09:46:40 UTC 2021) to disk
[*10/13/2021 09:46:40.0620]

>>> AP image version 8.10.162.0 backup 0.0.0.0, Controller 17.3.3.26 <<<

-> be patient! 
this is a big version difference, and the upgrade takes a very, very long time and needs several reboots until completed.
if you have no patience, you may try to manually load the correct firmware version from a tftp server before trying to join the controller

pieterh
VIP Collaborator

by the way: >>> our 5520 master controller <<<
the highest version for the 5520 is Release 8.5.182.0 ED

looks like you have got a 9800 controller running 17.3.3.26 in your network that the AP tries to associate to ?
if you have both on the same AP management LAN then the AP may continuously switch between the two controllers

one time upgrading the image available on the 9800, next downgrading to the image on the 5520 !
NB! depending on how the controller is discovered, the AP selects the controller that responded first on the discovery
-> use different ap-managent vlan's for each controller

or direct the AP to the correct controller using DNS or DHCP options, or prime the AP with the controller address manually

 

I know. This was a try to connect to a 9800 WLC when I choose the option 2 (new) in the menu

Please choose one of the following boards:
1. 3K
2. 2K (new)
3. 2K (proto)
4. Milos
5. 2KH
6. 3KVE (v-sku)
7. 3KH/3KA/4K
8. Duplo
init>>

 

When I choose 2 and connect the AP in the vlan of our 5520 WLC (which have the same image version 8.10.162.0)  I get the same result. Always booting into init mode. Trying to load the image version from a tftp server doesn't work.

 

>>> Stopped Cisco ME service. <<<

-> the AP seems to be running the ME image ?

Concepts, FAQs, and Information for Advanced Users (cisco.com)

chapter: Converting an AP from Mobility Express to CAPWAP Type

 

No chance to do anything. No console access. The AP always boots to init mode.

I opened a support case at our reseller.

 

Thanks for the help.

 

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