I have the next trouble. I have CUCM 7.1.(5), WLC 5508 and bunch of 7921s, 7911s
And I have a lot of disconnects. often a conversation with 7921 (every one of a bunch) is lost.
I have the last firmware on 5508 - 18.104.22.168. I have H-REAP
And I loaded the last firmware for 7921...
Can you help me in resolving?
would you please share more deatils on the issue?
- which authentication used?
- do they disconnect while roaming or stationary?
- if using .1x , what is type of radius you use?
1) show run-config from WLC.
2) debug cleint
from configuration i would recommend
1) session timeout to be disabled under WLAN ->> advanced
otherwise clinet will disconnect and connect back every 30 minutes
2) disable client exclusion under WLAN.
3) DCA interval , under wireless ->> 802.11 A/B/g ->>RRM ->> DCA
Channel Assignment Method
recommended to be hight value with voice. like 24 hours. or 12.
because if you keep it to 10 minutes , this means that every 10 minutes you have a possibility of channel update change.
and as result ,client will disconnect and connect back.
hope this helps.
1) I cannot find out where I can disable session timeout
2) I disabled client exclusion under WLAN
3) I change Channel Assignmeht Method to 24 hours. But I had it on 1 hour value (not 10 minutes)
Tomorrow I will see if it helps
for session timeout , it is under WLAN ->> advance
Enable Session Timeout
remove this check box , which means it goes to disabled.
- regarding the interval , i noticed one radio have it 1 hour , and the other 600 seconds.
configure it high for the radio used by voice....
let me know how it goes.
Thanx, I disabled session timeout
regarding the interval - if this is "Channel Update Interval" so it is 1 hours both times in my config
I changed both to 24 hours
When you say "disconnects" are you referring to actual disassociation from the AP or just breaking up in the speech?
If just breaking up in the speech is the issue seen on both sides or on the tx or rx side of the 792x phone?
Do these "disconnects" occur while moving around?
Do we know if these "disconnects" are occuring when the 792x phone attempts to roam to another AP?
Do you see any messages on the 792x phone (e.g. Leaving service area, connection failed, etc.)?
Not sure what the 22.214.171.124 WLC build is.
Is this some ES build that was provided to you?
Would suggest to open a TAC case for further troubleshooting.
Thank you very much. 4 hours from the beginning of business day. and users haven't complain
but in "show logging" I see the next errors
*apfMsConnTask_2: Nov 01 12:27:21.567: %APF-1-AUTH_FAILED: apf_80211.c:6413 Authentication failure (status 15) from STAdc:2b:61:a8:11:ac. WEP key may be wrong.
*apfMsConnTask_1: Nov 01 12:22:15.121: %APF-3-AID_UPDATE_FAILED: apf_80211.c:6684 Error updating Association ID for REAP AP Client00:3a:98:b1:2a:d0 - AID 2
*apfMsConnTask_1: Nov 01 12:22:15.121: %LWAPP-3-INVALID_AID2: spam_api.c:1191 Association identifier 2 for client c4:71:fe:d7:cb:cc is already in use by 00:23:14:79:31:5c
*apfMsConnTask_1: Nov 01 12:21:45.780: %APF-3-AID_UPDATE_FAILED: apf_80211.c:6684 Error updating Association ID for REAP AP Client00:3a:98:b1:2a:d0 - AID 2
*apfMsConnTask_1: Nov 01 12:21:45.780: %LWAPP-3-INVALID_AID2: spam_api.c:1191 Association identifier 2 for client c4:71:fe:d7:cb:cc is already in use by 00:23:14:79:31:5c
*apfMsConnTask_1: Nov 01 12:20:23.497: %APF-3-AID_UPDATE_FAILED: apf_80211.c:6684 Error updating Association ID for REAP AP Client00:3a:98:b1:2a:d0 - AID 2
*apfMsConnTask_1: Nov 01 12:20:23.497: %LWAPP-3-INVALID_AID2: spam_api.c:1191 Association identifier 2 for client c4:71:fe:d7:cb:cc is already in use by 00:23:14:79:31:5c
The same errors I saw before tuning of CUCM with your help.
Can it be the sign of a problem?
*apfMsConnTask_1: Nov 01 12:22:15.121: %APF-3-AID_UPDATE_FAILED: apf_80211.c:6684 Error updating Association ID for REAP AP
this could be
1) possible bug , just i am wondering as you are running latest image 7.0.220. and could be cosmatic.
2) indication of busy RF environemnt.
3) client is switching between different SSID's ( hreap central/local) and result in such messages
Now there is remaining the problem with a two-way sound loss. when two phones - 7921 and wired phone - connects.
during conversation both participants lose the sound of each other rof about 2-3 second and then a conversation continues.
7921 is not moving during the conversation
what does it mean?
the one way audio happen due to problem in power (almost)
1) has a site survey been done before implementing the setup?
2) how the site look like? a lot of concrete ? or it is open area... etc.
3) as i see DTPC enabled , which should be fine (recommended) for voice.
The problem is in two-way audio loss not one-way
Site survey hasn't been done. if I understand you clearly site survey is some sort of investigating of radio parameters of our office.
Site has a lot of rooms.
About DTPC - wheer can I enable it?
DTPC is under Wireless ->> 802.11 A/B/G ->> network , and as i see it is already enabled at your side.
yes , i would recommend doing site survey , try to get System engineer on site to visit site with spectrum expert device and do site survey.
based on site survey result you can determine best radio channels to operate. power / number and placement of AP's