9800-CL wlc 17.3.2a Smart licensing

[nareh84]

hi,

I have recently installed 9800cl version 17.3.2a using ova. i am now trying to enable smart licensing. when i installed previous versions (16.x), licensing was showing options to register via gui. this time i am not seeing this option. also show version and show license all (attached file) doesn't show evaluation period.

vWLC#sh ver | incl Smart
Smart Licensing Status: Registration Not Applicable/Not Applicable

[Leo Laohoo]

New Deployment Method for Smart Licensing

[nareh84]

hi

i followed procedure mentioned in the link "No CSLU - Product instance direct-connect using trust token". I can ping smartreceiver.cisco.com. time is synched. i can also ping using hostname,

# sh run | incl license smart
license smart url default
license smart url smart https://smartreceiver.cisco.com/licservice/license
license smart transport smart

still i am getting following log message when i enter license smart trust idtoken command

Jan 4 04:07:44.924: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager (CSSM) : No detailed information given. i have also sorted out hostname/domain issue using ip host command on wlc.

2021-01-04 09:35:12.758 AEST SAEVT_COMM_FAIL error="Unable to resolve server hostname/domain name"
2021-01-04 14:52:43.171 AEST SAEVT_COMM_FAIL error="No detailed information given"
2021-01-04 15:16:53.791 AEST SAEVT_CONFIG_PERSISTED
2021-01-04 15:16:58.431 AEST SAEVT_COMM_FAIL error="No detailed information given"

[marce1000]

 - Further check the failure reason with show license all  ; and use this checklist -> https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/smart-licensing/qsg/b_Smart_Licensing_QuickStart/b_Smart_Licensing_QuickStart_chapter_01001.html?dtid=osscdc000283#id_92458

 M.

[nareh84]

hi,

i am getting following log message. show license all doesnt show failure reason. i changed config to call-home and checked both call-home config with and without vrf. currently 9800vwlc is configured with mgmt-intf vrf (gig1)

Jan 4 08:06:45.344: %CALL_HOME-5-SL_MESSAGE_FAILED: Fail to send out Smart Licensing message to: https://tools.cisco.com/its/service/oddce/services/DDCEService (ERR 205 : Request Aborted)
BH-Gina-L1-vWLC#
Jan 4 08:06:45.344: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager (CSSM) : Fail to send out Call Home HTTP message.

i can ping to tools.cisco.com and also telnet using ip and port 80 and 443 but not name

vWLC#telnet 72.163.4.38 80
Trying 72.163.4.38, 80 ... Open
^C
vWLC#telnet 72.163.4.38 443
Trying 72.163.4.38, 443 ... Open
^C
vWLC#telnet tools.cisco.com 443
Trying 2001:420:1201:5::A, 443 ...
% Destination unreachable; gateway or host down

[marce1000]

                  >vWLC#telnet tools.cisco.com 443
                   Trying 2001:420:1201:5::A, 443 ...
                    % Destination unreachable; gateway or host down

   - Check if you have any (local) firewalling-restrictions , preventing this

 M.