AIR-AP-1562I-E-K9 not joining the controller

[fikadu abdisa]

Hello There,

I have an issue with cisco outdoor AP AIR-AP-1562I-E-K9 being not joined the controller. All indoor APs joined the controller perfectly and their MAC addess is detected. outdoor AP MAC address is detected on the controller and after a few moments it generate an error message saying AP having MAC address(74:b..........) currently not joned with this controller. What is the issue and how can i fix it?

[Scott Fella]

With outdoor access points you need to add the MAC address to the max filter in order for the ap to join the controller. The install guide for the 1562 provides the instructions to do that.

[fikadu abdisa]

Thanks Scott i will try that

[Kasun Bandara]

can you share the OS version of WLC? also if any logs from AP side.

[fikadu abdisa]

8.10.130.0 - WLC OS version

8.5.131.0 - outdoor AP OS version.

I will share the log when i get into site

[Kasun Bandara]

how about logs from WLC side

also try command "capwap ap mode local" in ap and try

[fikadu abdisa]

Okay i will try the command and will share you logs from WLC side

[fikadu abdisa]

I tried the command and it says it is already in local mode

[fikadu abdisa]

the controller we are using is Aronet 1830 series mobility express. Does it support AIR-AP-1562I-E-K9 outdoor AP?

[Rich R]

Yes - refer to https://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html#mobility_express_solution

Actually, no, in your case - as per the release notes
https://www.cisco.com/c/en/us/td/docs/wireless/access_point/mob_exp/810/release_notes/b_ME_RN_810.html#me-supp-ap 
1560 series is only supported as primary AP (WLC) not as a subordinate AP.