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AIR-AP3802E-B-K9 unable to join the wireless controller

ugwuugochukwuk
Beginner
Beginner

Hello All,

 

I have an ap model of AIR-AP3802E-B-K9 which cannot join the WLC, I have performed reset on the AP and yet it does not join the controller. It picks an IP address but registering to the WLC is the issue.

 

I have attached the log from the AP.

 

Thanks in anticipation!!!

9 Replies 9

Flavio Miranda
Advisor
Advisor

You problem is this:

 

"Max retransmission count exceeded, going back to DISCOVER mode."

This can be recheability problem. Make sure links is Ok.

Hello Flavio,

 

The link is OK

jagan.chowdam
Participant
Participant

Also, Can you share

1. WLC: sh sysinfo;
2. WLC: sh time;

 

Verify

  • Country Code is accurate
  • NTP is configured

Put the AP on the same VLAN as WLC and check

 

CJ

/**Please rate useful responses**/

 

 

patoberli
VIP Advisor VIP Advisor
VIP Advisor