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AIR-CT2504-5-K9 with AIR-CAP1602I, disconnecting clients when receive/transmit traffic

Nikolay Pestov
Level 1
Level 1

Hello.

We have three AIR-CAP1602I-x-K9 that work with controller AIR-CT2504-5-K9, with IOS 7.4.110.0.

The problem is this: when any of the connected clients begins to transmit / receive traffic (eg file download), it immediately begins to lose network pings go with a very long delay until the gap and the transmission is halted. The client then connects again and the situation repeats itself. As customers use different laptops and other mobile devices, which when tested were in direct line of sight from the access point at a distance of 3 meters, signal is excellent.

Please tell me what could be the problem?

8 Replies 8

Sandeep Choudhary
VIP Alumni
VIP Alumni

Hi Nikolay.

First check the port setting of WLC and Swicth. Both should be full duplex.

Paste the output of this command to find out the exact cause,

debug client <MAC address>;

Regards

(Cisco Controller) >debug client 20:68:9d:21:0a:1b *DHCP Socket Task: Nov 29 13:31:20.462: 20:68:9d:21:0a:1b DHCP successfully bridged packet to STA

*apfMsConnTask_4: Nov 29 13:37:37.636: 20:68:9d:21:0a:1b Association received from mobile on BSSID f4:1f:c2:e6:bb:dd

*apfMsConnTask_4: Nov 29 13:37:37.636: 20:68:9d:21:0a:1b Global 200 Clients are allowed to AP radio

*apfMsConnTask_4: Nov 29 13:37:37.636: 20:68:9d:21:0a:1b Max Client Trap Threshold: 0  cur: 4

*apfMsConnTask_4: Nov 29 13:37:37.636: 20:68:9d:21:0a:1b Rf profile 600 Clients are allowed to AP wlan

*apfMsConnTask_4: Nov 29 13:37:37.636: 20:68:9d:21:0a:1b Applying Interface policy on Mobile, role Local. Ms NAC State 2 Quarantine Vlan 0 Access Vlan 1020

*apfMsConnTask_4: Nov 29 13:37:37.636: 20:68:9d:21:0a:1b Re-applying interface policy for client

*apfMsConnTask_4: Nov 29 13:37:37.636: 20:68:9d:21:0a:1b 10.10.20.58 RUN (20) Changing IPv4 ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:2018)

*apfMsConnTask_4: Nov 29 13:37:37.636: 20:68:9d:21:0a:1b 10.10.20.58 RUN (20) Changing IPv6 ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:2246)

*apfMsConnTask_4: Nov 29 13:37:37.636: 20:68:9d:21:0a:1b In processSsidIE:4210 setting Central switched to TRUE

*apfMsConnTask_4: Nov 29 13:37:37.636: 20:68:9d:21:0a:1b In processSsidIE:4213 apVapId = 14 and Split Acl Id = 65535

*apfMsConnTask_4: Nov 29 13:37:37.636: 20:68:9d:21:0a:1b Applying site-specific Local Bridging override for station 20:68:9d:21:0a:1b - vapId 14, site 'default-group', interface 'wlan'

*apfMsConnTask_4: Nov 29 13:37:37.636: 20:68:9d:21:0a:1b Applying Local Bridging Interface Policy for station 20:68:9d:21:0a:1b - vlan 1020, interface id 12, interface 'wlan'

*apfMsConnTask_4: Nov 29 13:37:37.636: 20:68:9d:21:0a:1b processSsidIE  statusCode is 0 and status is 0

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b processSsidIE  ssid_done_flag is 0 finish_flag is 0

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b STA - rates (8): 130 132 139 150 12 18 24 36 48 72 96 108 0 0 0 0

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b suppRates  statusCode is 0 and gotSuppRatesElement is 1

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b STA - rates (12): 130 132 139 150 12 18 24 36 48 72 96 108 0 0 0 0

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b extSuppRates  statusCode is 0 and gotExtSuppRatesElement is 1

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b Processing RSN IE type 48, length 20 for mobile 20:68:9d:21:0a:1b

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b apfMsRunStateDec

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b apfMs1xStateDec

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b 10.10.20.58 RUN (20) Change state to START (0) last state RUN (20)

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b pemApfAddMobileStation2: APF_MS_PEM_WAIT_L2_AUTH_COMPLETE = 0.

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b 10.10.20.58 START (0) Initializing policy

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b 10.10.20.58 START (0) Change state to AUTHCHECK (2) last state START (0)

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b 10.10.20.58 AUTHCHECK (2) Change state to 8021X_REQD (3) last state AUTHCHECK (2)

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b Not Using WMM Compliance code qosCap 00

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b 10.10.20.58 8021X_REQD (3) Plumbed mobile LWAPP rule on AP f4:1f:c2:e6:bb:d0 vapId 14 apVapId 14 flex-acl-name:

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b apfPemAddUser2 (apf_policy.c:276) Changing state for mobile 20:68:9d:21:0a:1b on AP f4:1f:c2:e6:bb:d0 from Associated to Associated

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b apfPemAddUser2:session timeout forstation 20:68:9d:21:0a:1b - Session Tout 1800, apfMsTimeOut '1800' and sessionTimerRunning flag is  0

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b Scheduling deletion of Mobile Station:  (callerId: 49) in 1800 seconds

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b Func: apfPemAddUser2, Ms Timeout = 1800, Session Timeout = 1800

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b Sending Assoc Response to station on BSSID f4:1f:c2:e6:bb:dd (status 0) ApVapId 14 Slot 0

*apfMsConnTask_4: Nov 29 13:37:37.637: 20:68:9d:21:0a:1b apfProcessAssocReq (apf_80211.c:7399) Changing state for mobile 20:68:9d:21:0a:1b on AP f4:1f:c2:e6:bb:d0 from Associated to Associated

*pemReceiveTask: Nov 29 13:37:37.639: 20:68:9d:21:0a:1b 10.10.20.58 Removed NPU entry.

*dot1xMsgTask: Nov 29 13:37:37.643: 20:68:9d:21:0a:1b Creating a PKC PMKID Cache entry for station 20:68:9d:21:0a:1b (RSN 2)

*dot1xMsgTask: Nov 29 13:37:37.643: 20:68:9d:21:0a:1b Resetting MSCB PMK Cache Entry 0 for station 20:68:9d:21:0a:1b

*dot1xMsgTask: Nov 29 13:37:37.643: 20:68:9d:21:0a:1b Removing BSSID f4:1f:c2:e6:bb:dd from PMKID cache of station 20:68:9d:21:0a:1b

*dot1xMsgTask: Nov 29 13:37:37.643: 20:68:9d:21:0a:1b Setting active key cache index 0 ---> 8

*dot1xMsgTask: Nov 29 13:37:37.643: 20:68:9d:21:0a:1b Setting active key cache index 8 ---> 0

*dot1xMsgTask: Nov 29 13:37:37.643: 20:68:9d:21:0a:1b Adding BSSID f4:1f:c2:e6:bb:dd to PMKID cache at index 0 for station 20:68:9d:21:0a:1b

*dot1xMsgTask: Nov 29 13:37:37.643: New PMKID: (16)

*dot1xMsgTask: Nov 29 13:37:37.643:      [0000] 05 cb 7a e2 16 43 54 c1 23 ff 29 e5 e2 7c d2 47

*dot1xMsgTask: Nov 29 13:37:37.643: 20:68:9d:21:0a:1b Initiating RSN PSK to mobile 20:68:9d:21:0a:1b

*dot1xMsgTask: Nov 29 13:37:37.643: 20:68:9d:21:0a:1b dot1x - moving mobile 20:68:9d:21:0a:1b into Force Auth state

*dot1xMsgTask: Nov 29 13:37:37.643: 20:68:9d:21:0a:1b Found an cache entry for BSSID f4:1f:c2:e6:bb:dd in PMKID cache at index 0 of station 20:68:9d:21:0a:1b

*dot1xMsgTask: Nov 29 13:37:37.643: 20:68:9d:21:0a:1b Found an cache entry for BSSID f4:1f:c2:e6:bb:dd in PMKID cache at index 0 of station 20:68:9d:21:0a:1b

*dot1xMsgTask: Nov 29 13:37:37.643: Including PMKID in M1  (16)

*dot1xMsgTask: Nov 29 13:37:37.643:      [0000] 05 cb 7a e2 16 43 54 c1 23 ff 29 e5 e2 7c d2 47

*dot1xMsgTask: Nov 29 13:37:37.643: 20:68:9d:21:0a:1b Starting key exchange to mobile 20:68:9d:21:0a:1b, data packets will be dropped

*dot1xMsgTask: Nov 29 13:37:37.643: 20:68:9d:21:0a:1b Sending EAPOL-Key Message to mobile 20:68:9d:21:0a:1b

                                                                                                              state INITPMK (message 1), replay counter 00.00.00.00.00.00.00.00

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.648: 20:68:9d:21:0a:1b Received EAPOL-Key from mobile 20:68:9d:21:0a:1b

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.648: 20:68:9d:21:0a:1b Ignoring invalid EAPOL version (1) in EAPOL-key message from mobile 20:68:9d:21:0a:1b

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.648: 20:68:9d:21:0a:1b Received EAPOL-key in PTK_START state (message 2) from mobile 20:68:9d:21:0a:1b

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.648: 20:68:9d:21:0a:1b Stopping retransmission timer for mobile 20:68:9d:21:0a:1b

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.648: 20:68:9d:21:0a:1b Sending the random GTK in M3 for WPA2 client  20:68:9d:21:0a:1b

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.648: 20:68:9d:21:0a:1b Sending EAPOL-Key Message to mobile 20:68:9d:21:0a:1b

                                                                                                                    state PTKINITNEGOTIATING (message 3), replay counter 00.00.00.00.00.00.00.01

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.653: 20:68:9d:21:0a:1b Received EAPOL-Key from mobile 20:68:9d:21:0a:1b

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.653: 20:68:9d:21:0a:1b Ignoring invalid EAPOL version (1) in EAPOL-key message from mobile 20:68:9d:21:0a:1b

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.653: 20:68:9d:21:0a:1b Received EAPOL-key in PTKINITNEGOTIATING state (message 4) from mobile 20:68:9d:21:0a:1b

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.653: 20:68:9d:21:0a:1b Stopping retransmission timer for mobile 20:68:9d:21:0a:1b

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.653: 20:68:9d:21:0a:1b apfMs1xStateInc

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.653: 20:68:9d:21:0a:1b 10.10.20.58 8021X_REQD (3) Change state to L2AUTHCOMPLETE (4) last state 8021X_REQD (3)

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.653: 20:68:9d:21:0a:1b Not Using WMM Compliance code qosCap 00

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.653: 20:68:9d:21:0a:1b 10.10.20.58 L2AUTHCOMPLETE (4) Plumbed mobile LWAPP rule on AP f4:1f:c2:e6:bb:d0 vapId 14 apVapId 14 flex-acl-name:

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.653: 20:68:9d:21:0a:1b apfMsRunStateInc

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.653: 20:68:9d:21:0a:1b 10.10.20.58 L2AUTHCOMPLETE (4) Change state to RUN (20) last state L2AUTHCOMPLETE (4)

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.653: 20:68:9d:21:0a:1b 10.10.20.58 RUN (20) Reached PLUMBFASTPATH: from line 6076

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.653: 20:68:9d:21:0a:1b 10.10.20.58 RUN (20) Adding Fast Path rule

  type = Airespace AP Client

  on AP f4:1f:c2:e6:bb:d0, slot 0, interface = 1, QOS = 0

  IPv4 ACL ID = 255, IPv6 ACL ID = 25

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.653: 20:68:9d:21:0a:1b 10.10.20.58 RUN (20) Fast Path rule (contd...) 802.1P = 0, DSCP = 0, TokenID = 15206  Local Bridging Vlan = 1020, Local Bridging intf id = 12

*Dot1x_NW_MsgTask_3: Nov 29 13:37:37.653: 20:68:9d:21:0a:1b 10.10.20.58 RUN (20) Successfully plumbed mobile rule (IPv4 ACL ID 255, IPv6 ACL ID 255)

*pemReceiveTask: Nov 29 13:37:37.654: 20:68:9d:21:0a:1b 10.10.20.58 Added NPU entry of type 1, dtlFlags 0x0

*pemReceiveTask: Nov 29 13:37:37.654: 20:68:9d:21:0a:1b Pushing IPv6: fe80:0000:0000:0000: 9885:b4a9:4a42:3b35 , and MAC: 20:68:9D:21:0A:1B , Binding to Data Plane. SUCCESS !!

*DHCP Socket Task: Nov 29 13:37:37.857: 20:68:9d:21:0a:1b DHCP received op BOOTREQUEST (1) (len 332,vlan 1000, port 1, encap 0xec03)

*DHCP Socket Task: Nov 29 13:37:37.857: 20:68:9d:21:0a:1b DHCP processing DHCP REQUEST (3)

*DHCP Socket Task: Nov 29 13:37:37.857: 20:68:9d:21:0a:1b DHCP   op: BOOTREQUEST, htype: Ethernet, hlen: 6, hops: 0

*DHCP Socket Task: Nov 29 13:37:37.857: 20:68:9d:21:0a:1b DHCP   xid: 0x9c88d4e (164138318), secs: 0, flags: 0

*DHCP Socket Task: Nov 29 13:37:37.857: 20:68:9d:21:0a:1b DHCP   chaddr: 20:68:9d:21:0a:1b

*DHCP Socket Task: Nov 29 13:37:37.857: 20:68:9d:21:0a:1b DHCP   ciaddr: 0.0.0.0,  yiaddr: 0.0.0.0

*DHCP Socket Task: Nov 29 13:37:37.857: 20:68:9d:21:0a:1b DHCP   siaddr: 0.0.0.0,  giaddr: 0.0.0.0

*DHCP Socket Task: Nov 29 13:37:37.857: 20:68:9d:21:0a:1b DHCP   requested ip: 10.10.20.58

*DHCP Socket Task: Nov 29 13:37:37.857: 20:68:9d:21:0a:1b DHCP successfully bridged packet to DS

*DHCP Socket Task: Nov 29 13:37:37.869: 20:68:9d:21:0a:1b DHCP received op BOOTREPLY (2) (len 312,vlan 1020, port 1, encap 0xec00)

*DHCP Socket Task: Nov 29 13:37:37.869: 20:68:9d:21:0a:1b DHCP processing DHCP ACK (5)

*DHCP Socket Task: Nov 29 13:37:37.869: 20:68:9d:21:0a:1b DHCP   op: BOOTREPLY, htype: Ethernet, hlen: 6, hops: 0

*DHCP Socket Task: Nov 29 13:37:37.869: 20:68:9d:21:0a:1b DHCP   xid: 0x9c88d4e (164138318), secs: 0, flags: 0

*DHCP Socket Task: Nov 29 13:37:37.869: 20:68:9d:21:0a:1b DHCP   chaddr: 20:68:9d:21:0a:1b

*DHCP Socket Task: Nov 29 13:37:37.869: 20:68:9d:21:0a:1b DHCP   ciaddr: 0.0.0.0,  yiaddr: 10.10.20.58

*DHCP Socket Task: Nov 29 13:37:37.869: 20:68:9d:21:0a:1b DHCP   siaddr: 0.0.0.0,  giaddr: 10.10.20.1

*DHCP Socket Task: Nov 29 13:37:37.869: 20:68:9d:21:0a:1b DHCP   server id: 10.12.10.10  rcvd server id: 10.12.10.10

*DHCP Socket Task: Nov 29 13:37:37.869: 20:68:9d:21:0a:1b DHCP successfully bridged packet to STA

After successfully connecting to the network, there are no more logs, even when the connection is broken

physical link controller is able to full duplex 1000Mbps, without errors.

Leo Laohoo
Hall of Fame
Hall of Fame

What is the model of the wireless NIC?

Leo, as I said above, try different mobile devices (laptops, phones, etc.), all the same problem.

Post your show WLAN

Also try to only allow the 2.4ghz for testing and them only allow the 5ghz only for testing. See if one or both is the issue.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***

Your "debug client" output is normal.  As what Scott has requested, please post the "sh wlan ".

Is TPCv1 and DCA enabled?

Leo, TPCv1 and DCA is enabled.

(Cisco Controller) >show wlan 14

WLAN Identifier.................................. 14

Profile Name..................................... LAN

Network Name (SSID).............................. LAN

Status........................................... Enabled

MAC Filtering.................................... Disabled

Broadcast SSID................................... Disabled

AAA Policy Override.............................. Disabled

Network Admission Control

  Client Profiling Status ....................... Disabled

   DHCP ......................................... Disabled

   HTTP ......................................... Disabled

  Radius-NAC State............................... Disabled

  SNMP-NAC State................................. Disabled

  Quarantine VLAN................................ 0

Maximum number of Associated Clients............. 0

Maximum number of Clients per AP Radio........... 200

Number of Active Clients......................... 1

Exclusionlist Timeout............................ 60 seconds

Session Timeout.................................. 1800 seconds

User Idle Timeout................................ 300 seconds

--More-- or (q)uit

User Idle Threshold.............................. 0 Bytes

NAS-identifier................................... SPB-MED-CWC-01

CHD per WLAN..................................... Enabled

Webauth DHCP exclusion........................... Disabled

Interface........................................ wlan

Multicast Interface.............................. Not Configured

WLAN IPv4 ACL.................................... unconfigured

WLAN IPv6 ACL.................................... unconfigured

mDNS Status...................................... Enabled

mDNS Profile Name................................ default-mdns-profile

DHCP Server...................................... Default

DHCP Address Assignment Required................. Disabled

Static IP client tunneling....................... Disabled

Quality of Service............................... Silver

Per-SSID Rate Limits............................. Upstream      Downstream

Average Data Rate................................   0             0

Average Realtime Data Rate.......................   0             0

Burst Data Rate..................................   0             0

Burst Realtime Data Rate.........................   0             0

Per-Client Rate Limits........................... Upstream      Downstream

Average Data Rate................................   0             0

Average Realtime Data Rate.......................   0             0

Burst Data Rate..................................   0             0

--More-- or (q)uit

Burst Realtime Data Rate.........................   0             0

Scan Defer Priority.............................. 4,5,6

Scan Defer Time.................................. 100 milliseconds

WMM.............................................. Allowed

WMM UAPSD Compliant Client Support............... Disabled

Media Stream Multicast-direct.................... Disabled

CCX - AironetIe Support.......................... Enabled

CCX - Gratuitous ProbeResponse (GPR)............. Disabled

CCX - Diagnostics Channel Capability............. Disabled

Dot11-Phone Mode (7920).......................... Disabled

Wired Protocol................................... None

Passive Client Feature........................... Disabled

Peer-to-Peer Blocking Action..................... Disabled

Radio Policy..................................... All

DTIM period for 802.11a radio.................... 1

DTIM period for 802.11b radio.................... 1

Radius Servers

   Authentication................................ Global Servers

   Accounting.................................... Global Servers

      Interim Update............................. Disabled

   Dynamic Interface............................. Disabled

   Dynamic Interface Priority.................... wlan

Local EAP Authentication......................... Disabled

--More-- or (q)uit

Security

   802.11 Authentication:........................ Open System

   FT Support.................................... Disabled

   Static WEP Keys............................... Disabled

   802.1X........................................ Disabled

   Wi-Fi Protected Access (WPA/WPA2)............. Enabled

      WPA (SSN IE)............................... Disabled

      WPA2 (RSN IE).............................. Enabled

         TKIP Cipher............................. Enabled

         AES Cipher.............................. Enabled

                                                               Auth Key Management

         802.1x.................................. Disabled

         PSK..................................... Enabled

         CCKM.................................... Disabled

         FT-1X(802.11r).......................... Disabled

         FT-PSK(802.11r)......................... Disabled

         PMF-1X(802.11w)......................... Disabled

         PMF-PSK(802.11w)........................ Disabled

      FT Reassociation Timeout................... 20

      FT Over-The-DS mode........................ Enabled

      GTK Randomization.......................... Enabled

      SKC Cache Support.......................... Disabled

--More-- or (q)uit

      CCKM TSF Tolerance......................... 1000

   WAPI.......................................... Disabled

   Wi-Fi Direct policy configured................ Disabled

   EAP-Passthrough............................... Disabled

   CKIP ......................................... Disabled

   Web Based Authentication...................... Disabled

   Web-Passthrough............................... Disabled

   Conditional Web Redirect...................... Disabled

   Splash-Page Web Redirect...................... Disabled

   Auto Anchor................................... Disabled

   FlexConnect Local Switching................... Disabled

   flexconnect Central Dhcp Flag................. Disabled

   flexconnect nat-pat Flag...................... Disabled

   flexconnect Dns Override Flag................. Disabled

   FlexConnect Vlan based Central Switching ..... Disabled

   FlexConnect Local Authentication.............. Disabled

   FlexConnect Learn IP Address.................. Enabled

   Client MFP.................................... Optional

   PMF........................................... Disabled

   PMF Association Comeback Time................. 1

   PMF SA Query RetryTimeout..................... 200

   Tkip MIC Countermeasure Hold-down Timer....... 60

AVC Visibilty.................................... Enabled

--More-- or (q)uit

AVC Profile Name................................. None

Flow Monitor Name................................ None

Call Snooping.................................... Disabled

Roamed Call Re-Anchor Policy..................... Disabled

SIP CAC Fail Send-486-Busy Policy................ Enabled

SIP CAC Fail Send Dis-Association Policy......... Disabled

KTS based CAC Policy............................. Disabled

Assisted Roaming Prediction Optimization......... Disabled

802.11k Neighbor List............................ Disabled

802.11k Neighbor List Dual Band.................. Disabled

Band Select...................................... Disabled

Load Balancing................................... Disabled

Multicast Buffer................................. Disabled

Mobility Anchor List

WLAN ID     IP Address            Status

-------     ---------------       ------

802.11u........................................ Disabled

MSAP Services.................................. Disabled

Hmmmm ... Can you post the full output to the command "sh client detail ". The MAC address is taken from a known client experiencing this problem.

You may need to put this output in a text file and attach it to your next response.

Sent from Cisco Technical Support Nintendo App

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