All APs come up with map location "unassigned" after upgrade from CPI 3.8 to 3.9

[Kris_Vangeel]

I did an upgrade of CPI from 3.8 to 3.9 today. I did a backup of the 3.8 setup and restored it to the new 3.9 VM setup. 

It now seems that after the upgrade, all APs (we have around 3000 in the network), have 'lost' their map location. They all come up with map location "unassigned". The maps themselves are present but show up empty.

We have done many CPI upgrades over the years but this is the first time we are seeing this. Anyone suggestions ?

[Rasika Nayanajith · Accepted solution]

Probably work with TAC on this case, since this is not very common issue they may able to say if there is a fix or not

HTH

Rasika

[Kris_Vangeel]

Thanks Rasika. I am still trying whether I am getting the same issue when bringing CPI 3.9 up with the backup from a day earlier. If this turns out to be the case, I will open a TAC case.

[Kris_Vangeel]

Loading a new backup to the new CPI fixed the problem. All mapping information for the APs is correct now. 

[Rasika Nayanajith]

Good to hear that and glad you fixed it in that way...