AP 1850 installed with 8.10.151 version. All APs are controlled by Mobility Express controller. users complained that they cannot connect as below:
windows users are able to get connected
android and iphone mobiles are not connecting.
we found android 10 and above only able to get connected to WPA 3 and not to WPA 2
so we enabled both WPA2 and WPA3
now android phones are able to get connected but iphone mobiles cannot get connected.
when only WPA2 enable now iphone can connect to SSID and android cannot.
What could be the reason?
Temporarily we solved the issue as below.
we created separate SSID for iphone and android phones separately and its working fine.
SSID for iphone only WPA2 security enabled.
SSID for android both WPA2 and WPA3 enabled.
But client want to use one SSID instead of two.
what could be the reason? Do we need to upgrade to 220.127.116.11 ? will it solve the issue?
kindly note WPA3 was not enabled initially. only WPA2 was enabled. intermittently faced all devices(even sometimes windows laptop) were not able to get connected to network.
Then we enabled WPA3 for new SSID . then android 10 and above were able to get connected this SSID but not iphone.
then we create separate SSID that enabled only WPA2. then android 10 and above cannot connect to this SSID but iphone can..
But still we heard users facing issue sometime with windows laptops ended up with connectivity issue as "can't connect"
May I ask that upgrade to which version (8.10.162 or 8.10.171) would solve this problem?
8.10.151 is the officially recommended version. Cannot believe that this basic function (both iphone and android could connect to the AP) could not be satisfied by the Cisco recommended version ....
Someone mentioned that if downgrade Mobility Express to version 8.8 or v8.5, will solve the problem. But v8.8 or v8.5 cannot be downloaded. Would someone have clue how to download lower version 8.8 or 8.5 of ME ?