02-07-2023 01:20 PM
Hi guys!
I have an AP model C9115AXI-A and I want to join it to a WLC C9800-L-F-K9, but it cannot be registered.
I have already pinged from the WLC to the AP and vice versa, at the time of doing so, I get a response in both ways, I have exhausted all my possible responses. Does anyone have an idea what is happening?
I would appreciate it very much.
Solved! Go to Solution.
02-10-2023 07:20 PM
Hi guys!
The problem with the WLC was solved.
It turns out that the interface for Wireless management was not configured for the WLC segment vlan, which is the management vlan defined for the 9800-L.
To make this change, we follow the following steps:
Configuration > Interface > Wireless > + Add > Add management vlan > WLC IP
02-07-2023 01:26 PM
Hi
There are a few steps on the WLC you need while joinning APs. Recommend you this guide. If you followed alteady and did not succeed try to share more information on the WLC side.
02-07-2023 01:34 PM
Hi!
Yes, I already followed the corresponding steps in a CISCO guide and it still doesn't want to register the AP.
Greetings.
02-07-2023 02:28 PM
Take a look at the console output from the ap. that should show you why the ap is not joining.
02-08-2023 08:42 AM
Hi,
I did, but it doesn't show anything unusual
02-08-2023 08:45 AM
Attach the output to a text file so we can see it. Make sure you capture about 5 minutes from when the ap is rebooted.
02-08-2023 08:56 AM
Sure, only that at the moment I am not on site, since the client called us again until Friday
02-07-2023 02:28 PM
What version are you running on the 9800
There could be potential you are hitting this issue:
https://www.cisco.com/c/en/us/support/docs/field-notices/639/fn63942.html
02-08-2023 08:41 AM
The version that the WLC has is 17.03.04!
02-08-2023 08:42 AM
Console into the ap, reboot the ap and capture the output.
02-08-2023 08:43 AM
Yes that's how it is
02-08-2023 08:46 AM
You have any other ap's joined or is this a new setup?
02-08-2023 08:55 AM
It is a new configuration, in fact all the equipment is new.
02-07-2023 03:58 PM
What firmware is the 9800 running on?
Console into the AP and reboot. Post the entire boot-up process (of the AP).
02-08-2023 08:57 AM
Claro, solo que de momento no estoy en el sitio, ya que el cliente nos volvió a llamar hasta el viernes
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