Hello Cisco Community,
I have an issue with one AP which refuses to connect to the WLC. WLC logs show this:
[...It occurred 2 times/sec!.]
*spamApTask5: Feb 12 10:24:03.869: #CNFGR-5-LIC_REQUEST_FAILURE: cnfgr.c:1442 License request for feature data_encryption failed, return code is 18
*dot1xMsgTask: Feb 12 10:23:56.805: #DOT1X-4-MAX_EAPOL_KEY_RETRANS: 1x_ptsm.c:456 Max EAPOL-key M5 retransmissions exceeded for client 34:51:c9:43:58:60
*spamApTask7: Feb 12 10:23:24.532: #DTLS-3-HANDSHAKE_FAILURE: openssl_dtls.c:681 Failed to complete DTLS handshake with peer 192.168.0.127
WLC sh sysinfo:
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.4.100.0
Bootloader Version............................... 1.0.16
Field Recovery Image Version..................... 1.0.0
Firmware Version................................. PIC 16.0
Build Type....................................... DATA + WPS
System Name...................................... Cisco
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1279
IP Address....................................... 192.168.0.16
Last Reset....................................... Power on reset
System Up Time................................... 26 days 21 hrs 5 mins 20 secs
System Timezone Location......................... (GMT +1:00) Amsterdam, Berlin, Rome, Vienna
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180
WLC license
License Store: Primary License Storage
StoreIndex: 0 Feature: base Version: 1.0
License Type: Permanent
License State: Active, Not in Use
License Count: Non-Counted
License Priority: Medium
License Store: Primary License Storage
StoreIndex: 1 Feature: base-ap-count Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 15 /15 (Active/In-use)
License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: base-ap-count Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 12 weeks 6 days
Evaluation period left: 12 weeks 6 days
License Count: 75 / 0 (Active/In-use)
License Priority: NoneI don't know why it shows 15/15 when there are only 6 APs connected. Checking under GUI
Counted Feature
AP Count
Max Count
15
Current Count
6
Remaining Count
9
AP Log:
[*01/16/2020 13:18:38.0022] dtls_disconnect: ERROR shutting down dtls connection ...
[*01/16/2020 13:18:38.0022]
[*01/16/2020 13:18:38.0022]
[*01/16/2020 13:18:38.0022] CAPWAP State: DTLS Teardown
[*01/16/2020 13:18:42.7607] ApMgr list is empty.. setting TRIED_BOTH_ADDRESS
[*01/16/2020 13:18:42.7607] No valid AP manager found for controller 'Cisco' (ip: 192.168.0.16)
[*01/16/2020 13:18:42.7607] Failed to join controller Cisco.
[*01/16/2020 13:18:42.7607] Failed to join controller.
[*01/16/2020 13:18:42.8707]
[*01/16/2020 13:18:42.8707] CAPWAP State: Discovery
[*01/16/2020 13:18:42.8707] IP DNS query for CISCO-CAPWAP-CONTROLLER.
[*01/16/2020 13:18:42.8807] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*01/16/2020 13:18:42.8807] Discovery Response from 192.168.0.16
Username: [*01/16/2020 13:18:52.0000] can't find the Ip from discoveryRequest array
[*01/16/2020 13:18:52.0000]
[*01/16/2020 13:18:52.0000]
[*01/16/2020 13:18:52.0000] CAPWAP State: DTLS Setup
[*01/16/2020 13:18:52.1199] dtls_process_packet: DTLS Error: 1046
[*01/16/2020 13:18:52.1199] dtls_process_packet: The controller shut down the DTLS connection.
[*01/16/2020 13:18:52.1199] dtls_process_packet: Please verify that the AP certificate is valid and has not expired.
I don't have access to the AP console at the moment, cna you please help me?
Thank you!
