02-01-2019 11:38 AM - edited 07-05-2021 09:47 AM
We've had a number of occasions recently where AP's fail to reassociate with a WLC after upgrading 3850 switch stacks to correct for the PoE bugs. These have been running normally for some time, and upon updating the 3850 switch, they fail to rejoin. Not all AP's fail; but one stack upgrade and we lost 18 AP's.
Predominantly 3702 AP's, but have also "lost" 1142's. In most cases a factory reset of the AP followed by basic IP and controller gets them going again; some have gone dead (apparently flash failure), and needed full RMA.
I heard rumors that there may have been a range of 3702's that may be problematic, but I have been unable to locate that information searching. The 1142 loss may be due to expired MIC.
02-01-2019 11:50 AM
02-01-2019 01:13 PM
Ill second that it is probably a bug.
I had one where the AP flash was corrupt but they keep working until a power cycle
02-01-2019 03:58 PM
@pwwiddicombe wrote:
I heard rumors that there may have been a range of 3702's that may be problematic, but I have been unable to locate that information searching.
What firmware is the controller running on?
With the 3702, can you check if they boot up correctly on the switch: Do the command "sh power inline" and see if the port(s) are showing up the AP model number and not "Ieee PD".
Next, if the APs are showing up correctly in the switch, get their IP address (using "sh cdp neight <PORT> detail") and try to remote into them.
Once you're in there look at the log of the AP and see if the AP is searching for the controller using DHCP Option 43 or not.
Finally, Cisco has released a Python script to identify which AP is prone to the "IOS corruption" issue.
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