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Mathieu Sturm
Beginner

ap stuck in download

2 access points are stuck in downloading. They have the default 7.6.100.0 version from factory but we are still in wlc 7.3.112.0 version.

We are getting these errors. They are in a remote location. Can I use a special command to reset the device? Or  should I press the mode button?

*Jun  5 13:30:28.455: %CAPWAP-3-ERRORLOG: Failed to load configuration from flash. Resetting to default config
*Jun  5 13:30:28.463: %LWAPP-3-CLIENTERRORLOG: Config load from flash failed. Initialising Cfg

*Jun  5 13:30:28.463: %CAPWAP-3-ERRORLOG: capwap ifs:  read error or timeout
*Jun  5 13:30:29.451: capwap_image_proc: problem extracting tar file
*Jun  5 13:30:38.463: %CAPWAP-3-ERRORLOG: Go join a capwap controller
*Jun  5 13:30:38.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 172.18.0.2 peer_port: 5246
*Jun  5 13:30:38.447: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: 172.18.0.2 peer_port: 5246
*Jun  5 13:30:38.447: %CAPWAP-5-SENDJOIN: sending Join Request to 172.18.0.2perform archive download capwap:/ap3g2 tar file
*Jun  5 13:30:38.451: %CAPWAP-6-AP_IMG_DWNLD: Required image not found on AP. Downloading image from Controller.

4 REPLIES 4
raut.pawan
Beginner

It look like either AP image from WLC was not able to downloaded correctly or was corrupted

Can you take console and see the dir command that correct image file is downloaded in AP flash or not?

mohanak
Cisco Employee
Mathieu Sturm
Beginner

I had to use the mode button after all. AP's weren't responding to anything except that.

Hello,

 

I have the same issue with APs in different locations, for me the WLC is in 8.0.140.16 version and APs are stuck in 7.4.121.0 verison.

 

Is that bug or something that we can fix without performing a reset factory!

 

Many thanks,

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