AP1262N-A-K9 does not see 5508 controller

[Chris Rung]

I just received three AP1262's from Cisco, to replaced my broken AP1262's which were under the limited life time warranty. I hooked them up to my network and they are receiving DHCP addresses but the AP's are not connecting to the controller(s). I have two 5508 controllers running software version 7.2.110.0. I noticed the AP's are running IOS 15.2(2)JB2. In the past, the AP1262 I have received have been running IOS 12.4(25e)JA1. According to Cisco's compatibility matrix, IOS 15.2(2)JB2 needs the controllers to have software version 7.4.110.0. Is there a way to downgrade the AP1262's from 15.2(2)JB2 to 12.4(25e)JA1, without a service contract tied to my Cisco account?

[Amjad Abdullah]

Chris,

Set the AP to the recovery image and try again:

- disconnect the AP form the power.

- press and hold the mode button.

- connect the AP to the power. keep holding the mode button.

- Wait about 20 - 30 seconds until the LEDs of the AP become RED.

- Release the mode button.

Check now if the AP connects successfully.

If it did not, please provide the following:

1.  WLC:  sh sysinfo;

2.  AP:  sh version;

3.  AP:  sh inventory

(All rights reserved to Leo Laohoo. LoL. )

Regards,

Amjad

Rating useful replies is more useful than saying "Thank you"

[Leo Laohoo]

(All rights reserved to Leo Leoho. LoL. )

You spelled my name wrong.   LOL!

[Amjad Abdullah]

LoL.

I am sorry  my friend. corrected.

I can blame my new laptop for that.

Rating useful replies is more useful than saying "Thank you"

[Leo Laohoo]

LOL!

Congratulations on your new acquisitions. 

[Saravanan Lakshmanan]

#If the AP didn't join for some reason then yes you need an Recovery image.

#Try this: create an guest account or use non cco id, login and try to download the recovery image.

If you unable to download the code, Feel free to open TAC case, Cisco should let download 12.X AP code even without service contract. If it is denied by TAC then mention this thread.

[Leo Laohoo]

If you unable to download the code, Feel free to open TAC case, Cisco should let download 12.X AP code even without service contract. If it is denied by TAC then mention this thread.

Hi Saravanan,

Thanks for this information.  +5

But how can you open a TAC Case if you don't have a Service Contract?

[Saravanan Lakshmanan]

Hi Leo

We've seen some cust opens ticket without contract and always surprised, maybe the cco id is still active. Also, Cisco SE got an authority to open case behalf of cust.

"Any vWLC image and AP's recv image or old AP's IOS image should be able to be downloaded by anyone using guest cred is the target of TAC without having them open a TAC case."

Thanks

Saravanan

[Leo Laohoo]

Cool. This is good news indeed.

Sent from Cisco Technical Support Nintendo App

[Chris Rung]

Thanks everyone for the feedback. I am going to the outlying buildings today and try the suggested steps to correct the problem.

[Chris Rung]

I followed the steps suggested by Amjad. The AP just sits there with a steady green light. I decided to repeat the steps with the console cable plugged in, here are the results. I am also attaching the WLC and AP commands below.

IOS Bootloader - Starting system.

FLASH CHIP:  Numonyx P33

Checking for Over Erased blocks

......................................................................................................................................................................................................................................................

Xmodem file system is available.

DDR values used from system serial eeprom.

WRDTR,CLKTR: 0x8200083f, 0x40000000

RQDC, RFDC : 0x80000034, 0x00000216

PCIE0: link is up.

PCIE0: VC0 is active

PCIE1: link is up.

PCIE1: VC0 is active

64bit PCIE devices

PCIEx: initialization done

flashfs[0]: 190 files, 8 directories

flashfs[0]: 0 orphaned files, 0 orphaned directories

flashfs[0]: Total bytes: 31739904

flashfs[0]: Bytes used: 12187648

flashfs[0]: Bytes available: 19552256

flashfs[0]: flashfs fsck took 10 seconds.

Reading cookie from system serial eeprom...Done

Base Ethernet MAC address: 78:da:6e:d0:b6:ea

Ethernet speed is 1000 Mb - FULL duplex

button is pressed, wait for button to be released...

button pressed for 24 seconds

process_config_recovery: set IP address and config to default 10.0.0.1

process_config_recovery: image recovery

image_recovery: Download default IOS tar image tftp://255.255.255.255/ap3g1-k9w7-tar.default

Unable to create temp dir "flash:/update"

examining image...

WLC:  sh sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.

Product Name..................................... Cisco Controller

Product Version.................................. 7.2.110.0

Bootloader Version............................... 1.0.1

Field Recovery Image Version..................... 6.0.182.0

Firmware Version................................. FPGA 1.3, Env 1.6, USB console 1.27

Build Type....................................... DATA + WPS

System Name......................................

System Location..................................

System Contact...................................

System ObjectID.................................. 1.3.6.1.4.1.9.1.1069

IP Address....................................... 10.124.1.10

Last Reset....................................... Software reset

System Up Time................................... 315 days 20 hrs 7 mins 34 secs

System Timezone Location.........................

Configured Country............................... US  - United States

Operating Environment............................ Commercial (0 to 40 C)

Internal Temp Alarm Limits....................... 0 to 65 C

Internal Temperature............................. +32 C

External Temperature............................. +14 C

--More-- or (q)uit

Fan Status....................................... OK

State of 802.11b Network......................... Enabled

State of 802.11a Network......................... Enabled

Number of WLANs.................................. 3

Number of Active Clients......................... 53

Burned-in MAC Address............................

Power Supply 1................................... Present, OK

Power Supply 2................................... Present, OK

Maximum number of APs supported.................. 250

AP:  sh version

ap#sh version

Cisco IOS Software, C1260 Software (AP3G1-K9W7-M), Version 15.2(2)JB2, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2013 by Cisco Systems, Inc.

Compiled Mon 29-Jul-13 11:21 by prod_rel_team

ROM: Bootstrap program is C1260 boot loader

BOOTLDR: C1260 Boot Loader (AP3G1-BOOT-M), Version 15.2 [chayan-74mr 100]

ap uptime is 12 minutes

System returned to ROM by power-on

System image file is "flash:/ap3g1-k9w7-mx.152-2.JB2/ap3g1-k9w7-xx.152-2.JB2"

Last reload reason:

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

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If you require further assistance please contact us by sending email to

export@cisco.com.

cisco AIR-AP1262N-A-K9     (PowerPC460exr) processor (revision B1) with 98294K/32768K bytes of memory.

Processor board ID FTX1747K1RC

PowerPC460exr CPU at 666Mhz, revision number 0x18A8

Last reset from power-on

1 Gigabit Ethernet interface

2 802.11 Radios

32K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address:

Part Number                          : 73-12175-06

PCA Assembly Number                  : 800-32268-06

PCA Revision Number                  : B0

PCB Serial Number                    : FOC17435UDC

Top Assembly Part Number             : 800-33866-02

Top Assembly Serial Number           : FTX1747K1RC

Top Revision Number                  : A0

Product/Model Number                 : AIR-AP1262N-A-K9   

AP:  sh inventory

ap#sh inventory

NAME: "AP1260", DESCR: "Cisco Aironet 1260 Series (IEEE 802.11n) Access Point"

PID: AIR-AP1262N-A-K9  , VID: V02, SN: FTX1747K1RC

[Rasika Nayanajith · Accepted solution]

Hi Chris,

Since your AP came with Autonomous image, first of all you need to load a recovery image to it using the mode button.

first download an image like "ap3g1-rcvk9w8-tar.152-4.JA1.tar" onto your TFTP server & renamed it as "ap3g1-k9w7-tar.default". You need to configure your PC (running TFTP server) in the range of 10.0.0.x/8 when using this process. Then you can load this recovery image to your AP & then you can connect it to WLC environment to register.

Please follow the below post for step by step process.

http://mrncciew.com/2013/12/13/ap-conversion-using-mode-button/

Let us know if you have further issues once you do this

HTH

Rasika

**** Pls rate all useful responses ****

[Amjad Abdullah]

your AP is in autonomous mode.

you need to convert it to unified mode.

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[Chris Rung]

The AP's are up and running. Thank you!