cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1232
Views
0
Helpful
19
Replies

Cannot manage Guest users as root after upgrade from 4.2.110.0 to 5.2.110.0

generaljoe
Level 1
Level 1

As title (refers, of course, to WCS). Everything else works, guest users are still present on both 4404 controllers, lobby ambassadors can log in and manage their own users, but members of root cannot - they receive the following error:

----------------8<--------------

HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet execution threw an exception

org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1033)

org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:269)

org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:436)

org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:312)

org.apache.struts.action.RequestProcessor.processActionForward(RequestProcessor.java:401)

org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)

org.apache.struts.action.ActionServlet.process(ActionServlet.java:1422)

org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:505)

javax.servlet.http.HttpServlet.service(HttpServlet.java:690)

javax.servlet.http.HttpServlet.service(HttpServlet.java:803)

----------------8<--------------

Thanks for any pointers towards fixing this - full logs can be posted on request...

19 Replies 19

We have also been pursuing that issue and it looks like the underlying issue is similar to this bug:

CSCsw79725

Externally found severe defect

Fail to trace the switch port with non-root user

It isn't the switch port tracing that is broken but the underlying tasks that are handed back from the radius/tacacs server.

This issue is supposed to be resolved in the next version of 5.2 as well as a patch for the guest user issue.

Excellent news that it is fixed in 5.2.116.0; do you know when we will see it on the downloads page? :)

Superseded by 5.2.130.0, which has been "performing backup" for 18 hours now, even though the backup file was created within the first hour of the upgrade. Pff. This product is buggy. Looks like I'm going to have to install it from scratch. This is nearly as unreliable as ACS, nowadays.

Got it working by a process of starting it up in 5.2.110.0, making sure it did a clean shutdown, and re-running the installer; this time "performing backup" lasted 2 seconds, not 18 hours. Seriously, an installer should just work, what on earth is the issue here?

Guest accounts management via WCS now also works, woohoo!

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: