Cant start MSE platform

alexgo2009 · ‎08-26-2011

Hi everybody!

I'm getting the following error while trying to start MSE Platform (AIR-MSE-3355-K9):

air-mse-3355 login: root

Password:

Last login: Fri Aug 26 02:51:02 on ttyS0

[root@air-mse-3355 ~]# /etc/init.d/msed status

STATUS:

MSE Platform is down

[root@air-mse-3355 ~]# /etc/init.d/msed start

Starting MSE Platform

"/tmp/crontab.in":0: bad minute

errors in crontab file, can't install.

"/tmp/crontab.in":0: bad minute

errors in crontab file, can't install.

Starting Database .... Done

Preparing the platform for startup...

Type: NAME Value: Chassis

Type: DESCR Value: Cisco 3355 Mobility Services Engine

Type: PID Value: AIR-MSE-3355-K9

Type: VID Value: V01

Type: SN Value:

Starting Admin process...

Started Admin process.

Starting MSE Platform, Waiting to check the status.

Starting MSE Platform, Waiting to check theCCa status.

Starting MSE Platform, Waiting to check the status.

Failed to get the status

"/tmp/crontab.in":1: bad minute

errors in crontab file, can't install.

"/tmp/crontab.in":1: bad minute

errors in crontab file, can't install.

[root@air-mse-3355 ~]# pwd

...and that's it( nothing happens

Command "/etc/init.d/msed status" keeps on showing the following:

Starting MSE Platform, Waiting to check the status.

Any ideas what could be the reason?

Thanks a lot!

wireless wlc · ‎09-04-2011

Hi,

What version of software ? Did you try to upgrade or something ? You need to be very careful when upgrading MSE software to latest 7.0.201.204, if you screw up somewhere during the upgrade, you might have no other option than RMA the box.

regards

Joe

ryan.rouleau · ‎12-16-2011

Im also having the exact same issue. I tried to upgrade to 7.0.220.0 and have this same issue. I have a TAC case in. I will reply back if we are able to resolve by RMA or another way.

wireless wlc · ‎01-04-2012

hi Ryan,

Did you get to solve this issue ? I am facing it again with another brand new MSE (7.0.201.204) which is giving the below messages and failing to start msed. I didnt doany upgrade or anything, its brand new out of the box and just did the initial setup configs, after which i rebooted and the msed is down and not able to start.

Starting MSE Platform, Waiting to check the status.

regards

Joe

ryan.rouleau · ‎01-04-2012

Hey Joe,

Thanks for reminding me.

Cisco had me do an RMA. When the New MSE came in it still had an old version of 6.0.75.0. So i went through the whole process of upgrading again and i received the same errors again. To be honest i dont think i needed to do an RMA. As long as you can still access and upload files to the MSE. The problem i think i was having was Binary transfer of the files and making sure i fully uninstalled the MSE platform and database.

I suggest the steps below only if there is "NO" data migration.

Are you using Context-aware and wIPS services? If so download both from Cisco. At this time its the newest version.

CISCO-MSE-L-K9-7-0-220-0-64bit-db.tar

and

CISCO-MSE-L-K9-7-0-220-0-64bit.bin.gz

What i did that seemed to fix it was;

-first upload the file CISCO-MSE-L-K9-7-0-220-0-64bit-db.tar to the MSE. Upload it to "/opt/installers". I used WinSCP, make sure to select Binary for the transfer type.

- logon to your MSE.

- cd /opt/installers

- Untar the file: tar -xvf CISCO-MSE-K9-7-0-202-0-64.bit-db.tar

- Now there will be a CISCO-MSE-L-K9-7-0-220-0-64bit.bin.gz file and some zip files. Delete the bin.gz file ONLY "if you have or are using Context-aware and wIPS." If you are using CA and wIPS service, upload the other bin.gz file you downloaded from Cisco. Make sure to use binary for transfer.

- type this command; gunzip CISCO-MSE-L-K9-7-0-202-0-64bit.bin.gz

- type this command; chmod +x CISCO-MSE-L-K9-7-0-202-0-64bit.bin

- Stop MSE service; type this command; /etc/init.d/msed stop

- Uninstall older MSE; cd /opt/mse/uninstall then type this command "./uninstall" to invoke the unistaller. Go through the steps and make sure to uninstall the database also.

- cd /opt/installers

-invoke the installer, type this command; ./CISCO-MSE-L-K9-7-0-202-0-64bit.bin

-Follow the steps.

-then go through the setup wizard again. type this command; /opt/mse/setup/setup/setup.sh

Sorry if there is alot of redundant stuff from the release notes and install guide but these are the steps i took. I hope this helps.

Ryan