CAP1532 won't join. (Failed to delete database entry)

[javi.laracil]

Hello, 

We configured 13x (2700 series) and 2x (1532) APs with the controller IP. We sent them to customer, he installed them and the APs joined the controller, except the 2x 1532 APs.

This is the message I get for both of them: Failed to delete database entry

I can ping both of them but no telnet or ssh.

What I found on the forum is this: 

1. try to disable and enable licenses: We have currently more than 400 APs in the controller so I don't want any big changes on that.

2.There is no blocked connection as the other APs did join the wlc.

3. Country code, I think is properly configured but I can't check.

4.I added the MACs to the MAC filtering list.

My question: Any ideas how to fix it remotely? Without doing any big changes to the licenses as I don't want to disrupt all APs. 

Additional: If I go on site and connect to the console, will I be able to do anything to fix it?

Thanks in advance!

****

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.0.140.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.101.1
Firmware Version................................. FPGA 1.7, Env 1.8, USB console 2.2
Build Type....................................... DATA + WPS

System Name...................................... kae-de-fra-be-wlc01
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. SSO
IP Address....................................... 
IPv6 Address..................................... ::
Last Reset....................................... Software reset
System Up Time................................... 52 days 16 hrs 19 mins 57 secs
System Timezone Location......................... (GMT +1:00) Amsterdam, Berlin, Rome, Vienna
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... Multiple Countries:BE,CN,DE,ES,FR,GB,IE,IT,NL,RO,SE,TR

--More-- or (q)uit
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +45 C
External Temperature............................. +27 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 23
Number of Active Clients......................... 888

Burned-in MAC Address............................ 3C:08:F6:CA:34:60
Power Supply 1................................... Present, OK
Power Supply 2................................... Present, OK
Maximum number of APs supported.................. 500
System Nas-Id.................................... 
WLC MIC Certificate Types........................ SHA1

(Cisco Controller) >show time

Time............................................. Wed Feb 1 09:40:54 2017

Timezone delta................................... 0:0
Timezone location................................ (GMT +1:00) Amsterdam, Berlin, Rome, Vienna

NTP Servers
NTP Polling Interval......................... 3600

Index NTP Key Index NTP Server NTP Msg Auth Status
------- ----------------------------------------------------------------------------------
1 0 x.x.x.x AUTH DISABLED
2 0 x.x.x.x AUTH DISABLED

[Sandeep Choudhary]

1. You have configured multiple country code on WLC.

Configured Country............................... Multiple Countries:BE,CN,DE,ES,FR,GB,IE,IT,NL,RO,SE,TR

2. These are both mesh AP

Now...

In version 8.0, Multi-country code is not supported for mesh APs.

Here are the release notes for version 8.0. Just check Features not supported on Mesh Networks.

Info: Since AirOS 8.1 "Multicountry support for Mesh" has been added. So if you can find a 8.2 or 8.3 release which works for your deployment, this should no longer be a problem. 

so best would be to upgrade Cisco WLC SW to 8.2 or 8.3 and then try again.

Regards

Dont forget to rate helpful posts

[javi.laracil]

Hi Sandeep, thanks for the quick answer.

I don't understand... There are several CAP1532I already working on the WLC from other sites.

[Sandeep Choudhary]

paste the bootup process from AP console.

[javi.laracil]

I will have to go on site for that. If I don't receive a better answer, that will be my next step.

thanks again.

[javi.laracil]

Hi Sandeep,

I uploaded the log.

Any hint would be appreciated.

[Sandeep Choudhary]

Try upgrade the WLC software to 8.2 or 8.3 and try again.

You may need to check if other APs must support or compatible with new SW as well.

Regards

Dont forget to rate helpful posts