certificate error

[abinaya.2.r]

Hi ,

I am having an issue where my guest users are getting an SSL certificate error message.

Based on the attachment, can anyone help whether we have a certificate in proper place?

Is there anything missing here? Or this is a right certificate?

[johnd2310]

Hi,

The user is probably getting an error because the certificate is not trusted. You can  install a public certificate or have the user create an exception for that certificate. Usually for public wifi, you  want to use a public certificate from public CA trusted by most browsers

Thanks

John

[abinaya.2.r]

Thanks John,

But in the screenshot, the type shows as third party and valid till 2026.

Does it not mean that its already received from third party?

[johnd2310]

Hi,

That certificate is an auto generated certificate by the controller and is not trusted by the "public". You will need a valid public certificate issued by a trusted entity.

Thanks

John

[abinaya.2.r]

If it is auto generated, will it not show the type as locally generated?

Here the type shows as 3rd party.

[johnd2310]

Hi,

I think the issue is that the certificate is not trusted. If you look at the issuer name, you will see that it is Cisco and Cisco are not a trusted public CA. Try adding an exception for that certificate and see if you can connect

Thanks

John