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Chromebook not able to connect

codflanglers
Level 1
Level 1

I have a user (presumably the first of many) who says his chromebook is unable to connect to our Cisco Wi-Fi. We use WPA2-AES and 802.1x.

This tends to happen when the chromebook goes to sleep and then it returned to a waking state. All the forums and articles appear to suggest that this is a known issue with the chromebook. However, our users are not going to see it like that and will just think it is the network.

The chromebook connects fine to a test Apple Wi-Fi network we are running on WPA2-Personal.

Has anyone come across this? I just want to make sure it's not our Cisco Wi-Fi that has the issue (no evidence of this so far). We use a mix of 1142, 1252, 3500 and 3600 series APs.

Thanks is advance

15 Replies 15

I have a 2016-2017 Chromebook Samsung. Had similar issue as the original poster.  After several re-tries and failures, here is the setting that worked for me.

 

PEAP

 

MSCHAPv2

 

Certificate:  Set to none

 

username

 

password

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