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Collin Ng
Beginner

cisco AIR-CAP3502I Reset

Anyone have idea how to reset 3502i back to factory default settings?

 

AP0007.7d65.5617#show ver

Cisco IOS Software, C3500 Software (AP3G1-K9W8-M), Version 15.3(3)JA, RELEASE SO

FTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2014 by Cisco Systems, Inc.

Compiled Fri 15-Aug-14 12:00 by prod_rel_team

 

ROM: Bootstrap program is C3500 boot loader

BOOTLDR: C3500 Boot Loader (AP3G1-BOOT-M), Version 15.3 [vtoky-imagetype 106]

 

AP0007.7d65.5617 uptime is 34 minutes

System returned to ROM by reload

System image file is "flash:/ap3g1-k9w8-mx.153-3.JA/ap3g1-k9w8-xx.153-3.JA"

Last reload reason:

14 REPLIES 14
Ric Beeching
Rising star

Hi Collin,

 

What are you trying to achieve - Just to lose all its settings or change it back to a different IOS version? If you reset the AP whilst holding the mode button down for around 10-15 seconds (the front LED should turn solid red I believe) then the AP will wipe its config and begin the default boot process again to look for the WLAN Controller etc.

Note: This may not wipe every setting as I've seen APs retain their static IP and WLAN Controller IP after this sort of reset.

Ric

-----------------------------
Please rate helpful / correct posts

Hi Ric,

The AP is previously associated to WLC. However, it is not working now after WLC firmware upgrade. i can confirm 3502i is still support in version 8.xxxx. I just need to erase the config and let it associate to WLC again, so i can reconfigure it.

It look like the AP is in factory settings but unable to associate to WLC.

i login into AP console, i see this..

 

*Jan 12 08:03:24.676: %CAPWAP-5-SENDJOIN: sending Join Request to Controller IP

*Jan 12 08:03:43.009: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to Controller IP:5246

 

Any idea?

 

Thank you.

 

Regards,

Collin

 

Hi try adding the wlc ip directly incase you do not have DHCP option 43 setup correctly or DNS resolution.

 

AP# capwap ap primary-base <WLC-name> <ip address>

AP# test capwap restart

it should join now. else you will need to run the debugs.

WLC debug

debug capwap errors enable

debug capwap events enable

Leo Laohoo
VIP Community Legend

The AP is previously associated to WLC. However, it is not working now after WLC firmware upgrade. i can confirm 3502i is still support in version 8.xxxx. I just need to erase the config and let it associate to WLC again, so i can reconfigure it.

Post the following output:  

1.  WLC:  sh sysinfo; 

2.  AP:  sh version; 

3.  AP:  sh ip interface brief

Scott Fella
Hall of Fame Guru

Erase the nvram:

debug capwap console cli

 
erase /all nvram
 
 
*******************************************************
Example:
 

Entered the username and password

debug capwap console cli
erase /all nvram:

[confirm]

undebug all

reload

[confirm]
 
*******************************************************
Hold reset for over 30 seconds to get to ROMMON
 
ap:delete flash:private-config
ap:delete flash:private-multiple-fs
ap:boot
 
Your AP will be factory default
 
-Scott
 
-Scott
*** Please rate helpful posts ***

No Erase this commad.

 

Your in the debug correct?

You can always use the other method I posted and go into the ROMMON mode.

-Scott

-Scott
*** Please rate helpful posts ***

Hi Scott,

No have debug capwapp console cli this command, any other command i can use inside my AP?

AP0007.7d65.5617#debug capwap ?
  am           KAM-AP debug
  client       CAPWAP Client Debug Options
  flexconnect  CAPWAP FlexConnect Debug Options
  ids          WIDS debug
  mcast        CAPWAP MCAST Debug Options
  mfp          CAPWAP MFP Debug Options
  rm           CAPWAP RM Debug Options

AP0007.7d65.5617#

 

 

AP0007.7d65.5617#debug capwap cli
AP0007.7d65.5617#debug capwap client ?
  cli             CAPWAP Client Cli Messages
  config          CAPWAP Client Config Messages
  detail          CAPWAP Client Detail Messages
  error           CAPWAP Client Error Messages
  event           CAPWAP Client Event Messages
  fwd             CAPWAP Client dot11 forwarding
  hexdump         CAPWAP Client Hexdump Messages
  info            CAPWAP Client Info Messages
  lsc             CAPWAP Client LSC Events
  mgmt            CAPWAP Client dot11 mgmt
  packet          CAPWAP Client Packets
  payload         CAPWAP Client Payload Messages
  predownload     CAPWAP Client Predownload Messages
  probe           CAPWAP Client dot11 probe
  qos             CAPWAP Client QoS
  reassembly      CAPWAP Client Fragment Reassembly
  tcp-mss-adjust  CAPWAP client MSS adjust
  tcp-mss-print   CAPWAP Client MSS print

AP0007.7d65.5617#debug capwap client

Don't look for the command, just type the whole thing in and hit enter or else go into ROMMON. Hidden commands don't show up using a ?

-Scott

-Scott
*** Please rate helpful posts ***

Hi Scott,

 

I have another question. After the AP reset to factory settings, it does not associate to any of my WLC.  Can it be below error causing the problem? 

 

AP0007.7d65.5617>en
Password:
%Error opening flash:/capwap-saved-config (No such file or directory)
AP0007.7d65.5617#
*Jan 13 04:08:12.413: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 255.255.255.
255 port 514 CLI Request Triggered

==========================================================

Error message i saw from AP console when fail to connect to WLC

*Jan 13 04:17:45.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: (Controller Ip) peer_port: 5246
*Jan 13 04:17:45.931: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfullypeer_ip: (Controller IP) peer_port: 5246

Jan 12 08:03:24.676: %CAPWAP-5-SENDJOIN: sending Join Request to (Controller IP)

*Jan 12 08:03:43.009: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to (Controller IP):5246

Yes, the 2 commands work. :)

Reloading..

 

debug capwap console cli
erase /all nvram:

Ravi Singh
Rising star

In order to reset the Access Points to factory defaults, please follow the steps mentioned
below:

Follow these steps to delete the current configuration and return all access point
settings to the factory defaults by using the MODE button:

1. Open the access point cover (refer to the "How to Open the Top Cover" section on page
2).
2. Disconnect power from the access point (the power jack for external power or the
Ethernet cable for in-line power).
3. Press and hold the MODE button while you reconnect power to the access point.
4. Continue pressing the MODE button until the Ethernet LED turns amber. (approximately 2
to 3 seconds). Then release the button.
5. After the access point reboots, you must reconfigure it using the web browser
interface, the Telnet interface, or the access point console port.

*Jan 12 08:03:24.676: %CAPWAP-5-SENDJOIN: sending Join Request to Controller IP

*Jan 12 08:03:43.009: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to Controller IP:5246

I pressed the "mode" button but its not function. I try to login to the router and the username and password set by our previous network engineer are not the same as what in our records. How can i reset it without the username and password? 

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