01-12-2015 12:24 AM - edited 07-05-2021 02:15 AM
Anyone have idea how to reset 3502i back to factory default settings?
AP0007.7d65.5617#show ver
Cisco IOS Software, C3500 Software (AP3G1-K9W8-M), Version 15.3(3)JA, RELEASE SO
FTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Fri 15-Aug-14 12:00 by prod_rel_team
ROM: Bootstrap program is C3500 boot loader
BOOTLDR: C3500 Boot Loader (AP3G1-BOOT-M), Version 15.3 [vtoky-imagetype 106]
AP0007.7d65.5617 uptime is 34 minutes
System returned to ROM by reload
System image file is "flash:/ap3g1-k9w8-mx.153-3.JA/ap3g1-k9w8-xx.153-3.JA"
Last reload reason:
01-12-2015 12:59 AM
Hi Collin,
What are you trying to achieve - Just to lose all its settings or change it back to a different IOS version? If you reset the AP whilst holding the mode button down for around 10-15 seconds (the front LED should turn solid red I believe) then the AP will wipe its config and begin the default boot process again to look for the WLAN Controller etc.
Note: This may not wipe every setting as I've seen APs retain their static IP and WLAN Controller IP after this sort of reset.
Ric
01-12-2015 08:00 PM
Hi Ric,
The AP is previously associated to WLC. However, it is not working now after WLC firmware upgrade. i can confirm 3502i is still support in version 8.xxxx. I just need to erase the config and let it associate to WLC again, so i can reconfigure it.
It look like the AP is in factory settings but unable to associate to WLC.
i login into AP console, i see this..
01-14-2015 01:15 PM
Hi try adding the wlc ip directly incase you do not have DHCP option 43 setup correctly or DNS resolution.
AP# capwap ap primary-base <WLC-name> <ip address>
AP# test capwap restart
it should join now. else you will need to run the debugs.
WLC debug
debug capwap errors enable
debug capwap events enable
01-14-2015 01:33 PM
The AP is previously associated to WLC. However, it is not working now after WLC firmware upgrade. i can confirm 3502i is still support in version 8.xxxx. I just need to erase the config and let it associate to WLC again, so i can reconfigure it.
Post the following output:
1. WLC: sh sysinfo;
2. AP: sh version;
3. AP: sh ip interface brief
01-12-2015 05:34 AM
Erase the nvram:
debug capwap console cli
Entered the username and password
[confirm]
undebug all
reload
01-12-2015 07:33 PM
No Erase this commad.
01-12-2015 07:49 PM
Your in the debug correct?
You can always use the other method I posted and go into the ROMMON mode.
-Scott
01-12-2015 07:55 PM
Hi Scott,
No have debug capwapp console cli this command, any other command i can use inside my AP?
AP0007.7d65.5617#debug capwap ?
am KAM-AP debug
client CAPWAP Client Debug Options
flexconnect CAPWAP FlexConnect Debug Options
ids WIDS debug
mcast CAPWAP MCAST Debug Options
mfp CAPWAP MFP Debug Options
rm CAPWAP RM Debug Options
AP0007.7d65.5617#
AP0007.7d65.5617#debug capwap cli
AP0007.7d65.5617#debug capwap client ?
cli CAPWAP Client Cli Messages
config CAPWAP Client Config Messages
detail CAPWAP Client Detail Messages
error CAPWAP Client Error Messages
event CAPWAP Client Event Messages
fwd CAPWAP Client dot11 forwarding
hexdump CAPWAP Client Hexdump Messages
info CAPWAP Client Info Messages
lsc CAPWAP Client LSC Events
mgmt CAPWAP Client dot11 mgmt
packet CAPWAP Client Packets
payload CAPWAP Client Payload Messages
predownload CAPWAP Client Predownload Messages
probe CAPWAP Client dot11 probe
qos CAPWAP Client QoS
reassembly CAPWAP Client Fragment Reassembly
tcp-mss-adjust CAPWAP client MSS adjust
tcp-mss-print CAPWAP Client MSS print
AP0007.7d65.5617#debug capwap client
01-12-2015 07:58 PM
Don't look for the command, just type the whole thing in and hit enter or else go into ROMMON. Hidden commands don't show up using a ?
-Scott
01-12-2015 08:24 PM
Hi Scott,
I have another question. After the AP reset to factory settings, it does not associate to any of my WLC. Can it be below error causing the problem?
AP0007.7d65.5617>en
Password:
%Error opening flash:/capwap-saved-config (No such file or directory)
AP0007.7d65.5617#
*Jan 13 04:08:12.413: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 255.255.255.
255 port 514 CLI Request Triggered
==========================================================
Error message i saw from AP console when fail to connect to WLC
*Jan 13 04:17:45.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: (Controller Ip) peer_port: 5246
*Jan 13 04:17:45.931: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfullypeer_ip: (Controller IP) peer_port: 5246
Jan 12 08:03:24.676: %CAPWAP-5-SENDJOIN: sending Join Request to (Controller IP)
*Jan 12 08:03:43.009: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to (Controller IP):5246
01-12-2015 08:11 PM
Yes, the 2 commands work. :)
Reloading..
debug capwap console cli
erase /all nvram:
01-12-2015 02:12 PM
In order to reset the Access Points to factory defaults, please follow the steps mentioned
below:
Follow these steps to delete the current configuration and return all access point
settings to the factory defaults by using the MODE button:
1. Open the access point cover (refer to the "How to Open the Top Cover" section on page
2).
2. Disconnect power from the access point (the power jack for external power or the
Ethernet cable for in-line power).
3. Press and hold the MODE button while you reconnect power to the access point.
4. Continue pressing the MODE button until the Ethernet LED turns amber. (approximately 2
to 3 seconds). Then release the button.
5. After the access point reboots, you must reconfigure it using the web browser
interface, the Telnet interface, or the access point console port.
01-12-2015 07:37 PM
*Jan 12 08:03:24.676: %CAPWAP-5-SENDJOIN: sending Join Request to Controller IP
*Jan 12 08:03:43.009: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to Controller IP:5246
03-29-2016 03:44 AM
I pressed the "mode" button but its not function. I try to login to the router and the username and password set by our previous network engineer are not the same as what in our records. How can i reset it without the username and password?
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*Jan 12 08:03:24.676: %CAPWAP-5-SENDJOIN: sending Join Request to Controller IP
*Jan 12 08:03:43.009: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to Controller IP:5246
Any idea?
Thank you.
Regards,
Collin