Why is it such a painfull proccess to even start the procedure of sending the certification kit. This is the third time I've completed a cert in cisco (CCNA Wireless) and it seams almost impossible to get that kit sent to me each and every time. If it's about a payment, I'm ready to pay, just give me a direct link in your "Certification Tracking System" Where I can do this. The history link doesn't show that the kit has been sent although it's been more than month and I have updated my profile.
Every link leads to another link to another link and to another in an endless loop until my ttl of frustration has been exhausted. Isn't it nice to treat some one who has just completed a certification with a fast, automatic certificate as soon as possible instead of this. Why is it so difficult for cisco to care about such a simple thing. Why does support take ages to even find the contact email or the link where I can open a case? Why is there so many ways to do the same thing and none of them intuitively work imdiatly? I've run into this menace before in my last cert and I don't want to do this again. It's more difficult than Cisco exams to just get that cert kit sent.
