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Beginner

Cisco-MSE

Hi,

Cisco MSE suddenly become unreachable from prime2.1

we tried rebooting the service , but all ended up in vain...

Kindly help us to bring up the MSE services up...

1 ACCEPTED SOLUTION

Accepted Solutions
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You are falling under this bug.

https://tools.cisco.com/quickview/bug/CSCuq20610

Just follow the steps given in the link and then it will stop logging forever.

Then try to copy and check.

 

View solution in original post

24 REPLIES 24
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Rising star

Could be compatibility issue. Check the device compatibility from below. Are you able to see  Services > Mobility Services  in PI ? can you reboot MSE from the list?

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hi ,

 

We have removed the MSE from Prime and tried re-adding to prime.

That time will got  error msg as below mentioned.

Kindly help us..

No response from Server. It may be unreachable, or server is down or HTTP connection to server failed.

 

Regards,

Thushara

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Perhaps reconfigure the NMSP credentials to something different then the old/current on the MSE and remove and re-add again in the Prime

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VIP Mentor

Did you try to remove & re-add MSE to Prime ?

What version of MSE are you running ?

HTH

Rasika

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MSE version is 7.6.120.0

As of now we are running only wIPS services.

[root@MSE ~]# getserverinfo
Health Monitor is running
MSE services are down

[root@MSE ~]# service msed status
STATUS:
Health Monitor is running
MSE services are down

 

 

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Looks like your MSE service is down. Did you try to start the service & check the status again.

 /etc/init.d/msed start

 /etc/init.d/msed status

http://www.cisco.com/c/en/us/td/docs/wireless/mse/3355/user/guide/mse3355_qsg/mse_qsgmain.html

 

HTH

Rasika

**** Pls rate all useful responses ****

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[root@MSE ~]# /etc/init.d/msed status
STATUS:
Health Monitor is running
MSE services are down
[root@MSE ~]# /etc/init.d/msed start
Starting MSE Platform
MSE Platform is already running

[root@MSE ~]# /etc/init.d/msed status
STATUS:
Health Monitor is running
MSE services are down 

 

Unfortunately i deleted MSE from prime and unable to add it also. If it is a bug, then plz suggest me how to upgrade it to next version via cli..?

 

 

 

 

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If you like, you can give it a try to upgrade MSE to v8.0. 

Below may give you some guidance

http://mrncciew.com/2014/09/24/mse-8-0-upgrade/

HTH

Rasika

**** Pls rate all useful responses *****

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Thank you so much for that.

Before upgrading i need to take backup. But i deleted the MSE from prime and unable to re add it.

I have uploaded maps and it was working for wIPS trap recieving.

what should i do..?

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Backup is required in case something goes wrong. Otherwise data should be retain & once upgrade done you should be able to see what was there prior to upgrade.

Before upgrade, one more time, try to stop the service & check the status. Makesure MSE service stopped. Then try to start & see.

 

HTH

Rasika

 

 

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I tried that but below output.

 

[root@MSE ~]# /etc/init.d/msed stop
Stopping MSE Platform
.
MSE platform shutdown complete


[root@MSE ~]# /etc/init.d/msed start
Starting MSE Platform

Flushing any pending data from Admin Process read and write pipe.
Starting Apache HTTPD Server
Apache Server is already running. Skipping restart.
Starting Health Monitor, Waiting to check the status.
Health Monitor successfully started
Starting Admin process...
Started Admin process.
Starting database ..............
Database started successfully. Starting framework and services ...................................................MSE startup not completed yet. Please check back later with getserverinfo command.


[root@MSE ~]# getserverinof
-bash: getserverinof: command not found
[root@MSE ~]# getserverinfo
Health Monitor is running
MSE services are down
[root@MSE ~]# getserverinfo
Health Monitor is running
MSE services are down
[root@MSE ~]# getserverinfo
Health Monitor is running
MSE services are down

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Do you have a TAC support on this ? If so I would reach TAC & check.

If not give it a try to upgrade option

 

HTH

Rasika

 

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We will try to upgrade it and check. Is there any bug available in MSE current version..?

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Hi Rasika,

We wish to upgrade to 7.6.132.0 version.

can you plz tell which image name i should download for MSE 3355 upgrade ?

CISCO-MSE-L-K9-7-6-132-0-64bit-db.tar (or) CISCO-MSE-L-K9-7-6-132-0-64bit.bin.gz ?

I could see resolved caveat in 7.6.132.0 version too.

CSCup27525

Change the default value in Servicemix to fix the MSE unreachability from Prime Infrastructure.

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